Experience

• 

  Gongoni company limited

  Oct 2007 - Sept 2008

  Account officer

  Responsible for factory workers' payroll management, including salary disbursement, responding to requests for information, resolving issues, and performing various other account office duties.

• 

  Etisalat nigeria

  Aug 2009 - Jul 2017

  Responsible for a range of essential tasks, including customer query resolution and maintaining positive customer relationships. Delivering top-notch customer service and enhancing the overall shop experience. Participating in in-store promotion and activation efforts to drive sales and revenue growth. Providing customer product education and demonstration, while also diligently preparing sales reports on a daily, weekly, monthly, and quarterly basis. Managing cash effectively and following up on escalations to provide valuable feedback for query resolution. Show less

  • Experience Centre Manager

    Jul 2012 - Jul 2017

  • Project Champion (Etisalat - Total Nigeria Plc Kiosks Rollout Project)

    Jun 2012 - Mar 2014

  • Retail Advisor

    Aug 2009 - Jun 2012
• 

  9mobile

  Jul 2017 - now

  Experience centre manager

  Responsible for ensuring the efficient operations of assigned primary and secondary Experience Centers, my role encompasses managing sales and customer service activities, as well as training Retail Advisors to optimize sales performance, profitability, and customer satisfaction. Additionally, I handle administrative duties while prioritizing safety and compliance, adhering rigorously to policies. Furthermore, I collaborate with HR for Retail Advisor training, provide guidance to subordinates, and compile periodic activity and performance reports for retail management. Show less