Experience

• 

  Upsall hall rural centre

  Oct 2003 - Jan 2004

  Care assistant

  Provided support to clients with daily tasks and engaged them in creative activities such as painting and drawing, while assisting with lunch as needed.

• 

  Wheat acres aged peoples home

  Jan 2004 - May 2004

  Care assistant

  Assisted residents with daily activities, including facilitating games like bingo or dominoes and distributing snacks and tea.

• 

  Enigma nursing & care agency

  Jul 2005 - Jun 2006

  Care assistant

  Provided personalized support to clients, assisting with personal care, household tasks, and meal preparation.

• 

  Cj garland & co ltd.

  Oct 2006 - May 2007

  Customer support agent

  - Handled incoming phone calls, assisting customers with their queries and providing appropriate solutions.- Transferred calls to the relevant department when necessary.- Performed daily data input and updates on the in-house system.

• 

  Pro-line security

  May 2012 - Feb 2013

  Administrator

  - Managed calls, inquiries, and transfers.- Conducted employee screenings and obtained necessary information.- Coordinated form distribution and ensured prompt follow-up.- Maintained confidentiality while handling sensitive data.- Managed stock-taking for uniforms and stationary.

• 

  The bread basket

  Jul 2013 - Apr 2014

  Sales administrator

  - Managed order-taking and input into the system, ensuring efficient customer service.- Prepared invoices and delivery notes for timely order fulfilment.- Generated production lists to facilitate baking and packaging processes.- Addressed customer inquiries and resolved complaints professionally.

• 

  South tees hospitals nhs foundation trust

  Oct 2015 - Feb 2016

  - Organised clinic preparations by attaching appointment slips and arranging patient notes.- Matched appointment slips with patient notes for accuracy.- Managed daily mail operations.- Conducted efficient filing tasks for proper document organisation. - Efficiently booked patients and communicated with Health Care Assistants.- Verified and updated patient details for accuracy.- Managed outgoing post and addressed phone inquiries.- Maintained accurate patient records.

  • Clinical Prep/Administrator

    Nov 2015 - Feb 2016

  • Administrative Receptionist

    Oct 2015 - Nov 2015
• 

  Intellisight opticians

  Sept 2020 - Aug 2023

  Optical assistant

  - Efficiently manage appointment scheduling and ensure prompt patient attendance.- Conduct thorough pre-screening procedures, facilitating streamlined workflow.- Provide personalised eyeglass assistance, ensuring comfort and accurate prescriptions.- Handle day-to-day administrative tasks with strong organisational skills.- Create and manage staff rotas for an organised work environment.- Excel in cash handling and end-of-day procedures.- Utilise expert glazing techniques for high-quality eyeglass frames.- Maintain and update website for accurate information and enhanced online presence. Show less

• 

  Geocore site investigations ltd

  Jul 2023 - now

  Administrator

  -Answering telephone calls-Sorting emails-Using Sage-Producing invoices-Organizing the hire of equipment/vehicles for jobs