Michael J. Surette

Experience

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  Alessandra Salon and Spa

  Jun 2006 - Jul 2008

  General Manager

  Recruited from Massachusetts to build out 12,000 sq ft state of the art salon and spa.Pre-construction planning, scheduling, and permittingObtained certificate of occupancy upon construction completionHiring of staff for 14 stylistsSecured full inventory for salon as well as retail spaceOversaw all day to day operations as the General Manager including payroll and Human Resources

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  DK Hair

  Jan 2007 - Jan 2008

  Salon Manager

  Responsible for system analysis of the business to create and implement policies and procedures to increase bottom line of the salon Creating systems for effective time management for the staff to maximize potential Public relations and marketing through cross promotion and utilization using readily available resources to exceed expectationsWas responsible for interviewing, coaching and counseling of the staff to create a cohesive team.

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  Hyde Edwards Salon/Spa

  Jan 2008 - Jan 2010

  Salon Coordinator

  Responsibilities included greeting clients, scheduling appointment, inventory ordering and controlRunning the day to day operations of the salonEmployee schedules, payroll, client information control, checking out clients, retail salesAssisted in the development of out reach to other businesses to increase our market share through satellite events, customer referrals and in salon offerings to cater towards our client base needs

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  H2O Salon/ Spa

  Jan 2010 - Jan 2011

  Salon Manager

  Directed and managed day to day operations to successfully achieve sales goals, business objectives and overall salon/spa profitability.Reviewed reports to assess additional training needs for individual employees/one on onesMonitored daily sales information and developed strategies to meet or exceed previous booking goals: up sell services,Pre-book appointmentsRecruiting, hiring, and disciplinary issuesResponded to employee-related issues promptlyOversaw all schedules for employees to meet the needs of the salonPayroll, Inventory control, all ordering of supplies to run the businessCreated and actively involved in promotional eventsResponsible for developing revenue enhancement programs (promotions) to increase the number of services and retail sales in the salonMeet with the owner once a week to discuss issues or budget concerns in the salon Show less

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  Salon Mario Russo

  Jan 2011 - Oct 2014

  Responsibilities included training of the front desk staff to up sell retail and know its features and benefits to close the saleGreeting clientsScheduling appointments,Training the front desk staff Pre-booking of appointmentsOversaw all schedules for the front desk to meet the needs of the salon.Oversaw all customer service training of the front desk staff according to salon policy and standards.Ensured that all Salon Mario Russo Brides and their extended bridal parties receive personalized care and attention inthe days, weeks and months prior to their eventRecommendations of beauty/hair regimen, answering questions and scheduling appointments for the bride and her bridal partyProvided all services for special events and VIP clients Show less Responsibilities included training of the front desk staff, greeting clients, scheduling appointments, training the front desk staff to up sell retail and know its features and benefits to close the sale. Pre-booking of appointments, over saw all schedules for the front desk to meet the needs of the salon. Over saw all customer service training of the front desk staff according to salon policy and standards. My position also ensured that all Salon Mario Russo Brides and their extended bridal parties receive personalized care and attention in the days, weeks and months prior to their event, recommending a beauty/hair regimen, answering questions and scheduling appointments for the bride and her bridal party, also provided all services for special events and VIP clients. Show less

  • Front Desk Manager / Bridal Special Events Planner

    Aug 2011 - Oct 2014

  • Front Desk Manager/Bridal Special Events Planner

    Jan 2011 - Jan 2013
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  Spa Nijoli & Salon

  Nov 2013 - Nov 2020

  Salon General Manager

  Creating a fair & fulfilling work environment for all team membersOne-on-one meetings with team to help foster communications regarding goals & pay structuresManage & enforce all company policies and procedures to ensure complianceHuman Resources point of contact for all team members inclusive of hiring, compensation & commission structureProtect & enhance company image internally & externally through various social media outletsOversee departments heads to include feedback, problem resolution & human resources needsMonthly reporting for CEO inclusive of employee licensing status & complianceTeam Building Innovation Incentive ProgramCustomer Service Rating Program managed through feedback through online forums & client surveysMaintain all equipment & handle necessary repairs to pertinent to each departmentOptimize profitability through proper budgeting plans & timelinesIncrease retail percentages, pre-book ratios & client retention statisticsPayroll processing in CEO’s absence Show less

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  The Skin & Body Spa

  Nov 2021 - now

  General Manager
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  The Hair Company by The Skin and Body Spa

  Nov 2021 - now

  General Manager