Joe Mortimore

Experience

• 

  OLG

  Aug 2003 - Nov 2016

  • Supervised the surveillance room and staff• Ensured all required logs, occurrence reports, and forms are completed• Ensured all recording equipment is operational • Executed policies and procedures in both a supervisor / operator role• Coached or assisting staff in both a supervisor / operator role• Maintained safe work environment• Communicated with internal and external customers• Maintained surveillance of gaming floor/back of house – sensitive and non-sensitive areas• Monitored currency escorts, delivery of gaming materials, table games, and slot machine activity• Conducted reviews and writing reports• Completed accurate logs in accordance to AGCO requirements • Liaise with Casino Enforcement Unit (O.P.P.) and other outside agencies Show less • Supervised the surveillance room and staff• Ensured all required logs, occurrence reports, and forms are completed• Ensured all recording equipment is operational • Executed policies and procedures in both a supervisor / operator role• Coached or assisting staff in both a supervisor / operator role• Maintained safe work environment• Communicated with internal and external customers• Maintained surveillance of gaming floor/back of house – sensitive and non-sensitive areas• Monitored currency escorts, delivery of gaming materials, table games, and slot machine activity• Conducted reviews and writing reports• Completed accurate logs in accordance to AGCO requirements • Liaise with Casino Enforcement Unit (O.P.P.) and other outside agencies Show less • Ensured all required logs, occurrence reports, and forms are completed• Ensured all recording equipment is operational • Executed policies and procedures in both a supervisor / operator role• Coached or assisting staff in both a supervisor / operator role• Maintained safe work environment• Communicated with internal and external customers• Maintained surveillance of gaming floor/back of house – sensitive and non-sensitive areas• Monitored currency escorts, delivery of gaming materials, table games, and slot machine activity• Conducted reviews and writing reports• Completed accurate logs in accordance to AGCO requirements • Liaise with Casino Enforcement Unit (O.P.P.) and other outside agencies Show less

  • Surviellance Supervisor

    Jun 2016 - Nov 2016

  • Dual Rate Surveillance Supervisor

    Jun 2009 - Jun 2016

  • Surveillance Operator

    Dec 2004 - Jun 2009

  • Security Officer

    Aug 2003 - Dec 2004
• 

  Great Canadian Entertainment

  Nov 2016 - now

  • Responsible for the overall operation, administration, and supervision of the department• Ensures the Minimum Surveillance Standards are met and Operator directives and AGCO regulatory requirements are implemented• Responsible for the operation and coordination of all Surveillance activities and maintenanceof department equipment• Report any procedural irregularities observed by the Surveillance Department to the applicable departments• Department managers following the process described in departmental policies and proceduremanuals• Providing leadership, direction and mentoring to the surveillance operation; develops performance objectives and delivers performance evaluations for direct reports, ensuring service excellence and team engagement• People-focused and committed to service excellence• Proactive and solution-oriented with a drive to succeed Show less • Providing leadership, direction and mentoring to the surveillance operation; develops performance objectives and delivers performance evaluations for direct reports, ensuring service excellence and team engagement• Responsibility for all budgeting aspects of the department• Creation and implementation of strategic surveillance plans• Monitoring all surveillance reporting including labor costs• Liaising and communicating effectively with all appropriate operational departments• Developing and cultivating strong working relationships with all stakeholders: guests, leadership, employees, regulatory partners and the community• Ensuring compliance with licensing laws, health and safety and other statutory regulations with integrity• People-focused and committed to service excellence• Proactive and solution-oriented with a drive to succeed Show less • Ensuring that staff are following all regulations outlined in the Internal Control Manual and Department Policies and Procedures to safeguard Casino assets and ensure the best gaming experience for our guests;• Completing notifications and emails to AGCO Compliance and Management; • Managing scheduling for the department and ensuring that all is kept fair and all guidelines and minimum standards are met;• Working in conjunction with the Casino Enforcement Unit (O.P.P.) by gathering video evidence and generating reports when criminal activity is observed and maintaining the safety of all staff and patrons; • Verifying all reports and STRs generated by our department for accuracy and follow up to confirm any needed corrections have been made; • Coaching and mentoring department staff, providing feedback on performance, including yearly evaluations and goal-setting strategies • Reporting to the Surveillance Manager regarding all activities within the department and Casino• Keeping all supervisory staff in the department up-to-date with all events that have transpired on shift through both verbal and written communication Show less

  • Regional Surveillance Manager

    Aug 2020 - now

  • Surveillance Manager

    Feb 2019 - Aug 2020

  • Surveillance Supervisor

    Nov 2016 - Feb 2019