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Kobie Young

Kobie Young

Administration Officer

Followers of Kobie Young472 followers
location of Kobie YoungKwaZulu-Natal, South Africa

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  • Timeline

  • About me

    Specialist Business Applications RBM at Rio Tinto

  • Education

    • AXELOS Limited

      -
      Certificate ITIL® Foundation (ITIL® 4 edition) - Certificate in IT Service Management

      Activities and Societies: Mod 1 - Overview ITIL 4, Mod 2 - Service Management: Key concepts Mod 3 - The guiding Principles Mod 4 - The four Dimensions of Service Management Mod 5 - The ITIL Service Value system Mod 6 - Continual Improvement' Mod 7 - The ITIL Practices of the ITIL 4 principles and to show how they can improve their workand the work of their organization as a whole with the ITIL 4 guidance.The course will inspire you to serve as a change champion by sharingand using what you have learned, and continue to learn, about ITIL 4to lead and mentor others.

    • ServiceNow

      2023 - 2023
      Training Customer Service Management

      Activities and Societies: Introduction and Customer Service Case Management

    • Richtek Umfolozi Collage

      2000 - 2002
      National Diploma: Business Management Business Administration and Management, General

    • Hoerskool Fochville

      1982 - 1986

    • University of Cape Town

      2020 - 2021
      Certificate Business Systems Analysis

      Activities and Societies: Mod 1: Contextualising business systems analysis Mod 2: Analysing the current business system Mod 3: Recommending an alternate business system Mod 4: Eliciting and communicating requirements Mod 5: Preparing to create a business requirements specification Mod 6: Modelling functional and systems architecture requirements Mod 7: Modelling functional requirements Mod 8: Modelling data and human system interface design Mod9: Assuring quality Mod 10: Facilitating change and innovation

  • Experience

    • Quarum Leasing Services

      Jun 1988 - Jun 1989
      Administration Officer

      Submission of credit applications to credit committee input of books onto computer, discounting of HP deals, checking that information on credit applications were calculated correctly; checking legality of documents. Submission to banks

    • IAN STENSON CRANES T/A LASH ZULULAND

      Jun 1989 - Apr 1990
      Administration

      All the administration of the company i.e. Cashbook, debtors, creditors, banking, journals, invoicing, statements, job costing, weekly wages and monthly salaries.Secretary to Mr. Stenson and Mr. Windell

    • Richards Bay Minerals

      Jun 1990 - Feb 2018
      Specialist: Sales Analysis & Reporting

      Sales Reporting and Analysis, inventory management, Budget and Forecasting. I have been actively involved as a team member on the Rio Tinto Iron and Titanium roll out of the Rio Tinto Business Solution SAP implementation to RTFT, RBM and QMM. I perform the duties of Process Improvement Lead for Rio Tinto Business Solution – Contact to Cash. These responsibilities include embedding, user support, problem solving and logging, tracking and escalating service calls. Actively involved in process enhancements, testing and incident resolution. Contract to Cash master data maintenance. Rebate and commission setup & payments. Shipment cost maintenance. I am the System Administrator for Samis (Sales and Marketing Information System). Show less

    • Rio Tinto

      Mar 2018 - now

      Supporting of IT/OT Applications within the IS&T and IS & OT service lines. Work closely with RBM stakeholders to define business requirements, lead problem solving sessions, deliver projects, working with regional teams and aligning to global standards in order to meet the priorities and services required by the business. Work with stakeholders to define business requirements for applications demand. Trouble shooting with stakeholders to solve applications related problems. Delivering of projects according to project management methodologies. Business analyst role during project execution or demand. Working closely with SME's to ensure alignment to IT processes and standards. Improvement initiatives across the applications. Guide and facilitate implementation of business processes, systems, data and key performance indicators. Input into Roadmaps and Capex plans. Provide PIL (process improvement lead) role where required. Assist in Demand Management process, supporting stakeholders and PGBP. Show less

      • Specialist Business Applications

        Mar 2018 - now

      • Specialist Applications - RBM

        Mar 2018 - now

      • Specialist - Applications RBM

        Mar 2018 - now

  • Licenses & Certifications