Catherine Johnson

Experience

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  Tees Storage

  Jan 1987 - Jan 1995

  Customer Service Representative

  Primary customer contact for road movements.Primary weighbridge contact for controlling road movements.Handling general communications from customers.Ensure road and drumming requests are dealt with efficiently.Operate customers data processing software, including Dow, SAP & Etap systems.Ensure weekly road programme is updated.Validate data processing system.Ensure records for drumming and stocks are updated.Ensure all services are charged out.Assist with month end administration. Show less

• 

  Navigator Terminals

  Dec 1987 - now

  UK Quality and Compliance Co-Ordinator

  In this role I provide a support role to all UK terminals to comply and continually improve the company's Management systems based on:BS EN ISO 9001:2015 Quality Management SystemBS EN ISO 14001:2015 Environmental Management SystemBS EN ISO 45001:2018 Occupational Health and Safety Management Systems.I manage and perform scheduled internal audits throughout the UK at Upper Tier COMAH sites, which include legislation and ISO accreditation related compliance assessments whilst also ensuring Operational processes are being carried out as required.My role requires me to prepare, monitor and review company policies and procedures including the safety management system relating to Health, Safety Environmental & Quality matters.I also provide a liaison role with customers and external verification third parties during terminal assessment visits and provide statistics to affiliated associations.I carry out Administration responsibilities for the internal Document Management System and Electronic Reporting System, and have an "Expert user" status which enables me to deliver any system training needs.I provide monthly Quality related reports and also support collation of monthly Sustainability KPI’s to the Business Unit and In consultation with terminal Safety Managers and the UK Senior Management Team, develop, monitor and report on the annual UK safety, health, environmental and quality plan. Show less

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  Vopak

  Jan 1995 - Jan 2012

  To ensure that departmental and terminal operations are carried out in accordance with company and legislative policy within the scope of contractual and service level agreements.Ensure that non-conformances and complaints are identified, recorded and investigated, that corrective actions are implemented and that any potential liability for Vopak is minimised.Involved with Pepi process improvements and implementation of other computer software.Responsible for identifying and implementing training and development needs of customer service and weighbridge staff.Deal with day-to-day commercial queries.Liaise with customers regarding terminal operations, safety and logistic issues. Show less Responsibilities for planning and organising departmental resources against workload to ensure requirements of business and customer are met.Deputise for Customer Services Manager as and when necessaryLiaise with customers, hauliers and outbuyers as required.Liaise with other departments as required.Assist in the development of all Customer Service staff.Maintaining and preparing all HM Revenue & Customs accounts.Out of hour’s availability to assist CSM as requiredFacilitate with department projectsKPI month-end reportingArrange weekly Departmental meetings Show less Primary customer contact for road movements.Primary weighbridge contact for controlling road movements.Handling general communications from customers.Ensure road and drumming requests are dealt with efficiently.Operate customers data processing software, including Dow, SAP & Etap systems.Ensure weekly road programme is updated.Validate data processing system.Ensure records for drumming and stocks are updated.Ensure all services are charged out.Assist with month end administration. Show less

  • Customer Service Team Leader

    Jan 2011 - Jan 2012

  • Customer Service Supervisor

    Jan 2010 - Jan 2011

  • Customer Service Representative

    Jan 2009 - Jan 2010

  • Weighbridge Operator

    Jan 1995 - Jan 2009