Viktoriia Tkachenko

Experience

• 

  Lufthansa Global Business Services, Krakow

  Oct 2016 - Dec 2016

  HR Management Department

  Research and analysis for Travel & Expenses project; Implications of Business Process Modeling (Workshops to create ‘as is’ & ‘to be’ process maps)

• 

  Lufthansa Global Business Services, Krakow

  Jun 2017 - Aug 2017

  Vendor Management Department

  Contacting the clients via phone (cold calling); Processing statements of account for the suppliers

• 

  Siemens Healthineers

  Apr 2018 - Aug 2018

  Working Student in Administration Department

  Organising and implementing of customer communication; Order data processing by CRM; managing clients' administration requests

• 

  SoftBank Robotics Europe

  Jan 2019 - Jun 2019

  Business Developer- Northern Europe

  Building and maintaining sales pipeline in order to meet all monthly, quarterly and annual sales targets for NAO and Pepper robots in the Scandinavian countries; Managing partnerships (software development companies); Performing outbound activities (calls, emailing, social network etc) to identify, penetrate strategic accounts by generating qualified leads; Efficiently qualifying incoming leads and developing opportunities; Scheduling web demos, and sales appointments; Through SalesForce, tracking lead generation performance, updating tracking of all qualified leads converted to opportunities and ensuring database quality Show less

• 

  Wabel

  Sept 2019 - Aug 2021

  Business Development & Sales Manager EMEA

  Qualifying the leads and approaching new clients FMCG industry; informing and advising the clients to make sure they reach their targets thanks to Wabel; working closely with the “buying team” to create direct business opportunities for the clients; contacting SMEs who wish to export their products, and analyzing the customer needs and objectives in order to meet them; offering + selling services in the FMCG industry; developing the suppliers international activity by being in direct contact with sales and export managers. Show less

• 

  Kolsquare

  Aug 2021 - Jan 2025

  In this role I have been accompanying a pool of nearly 200 clients in DACH & France to offer them strategic solutions in their digital marketing and e-commerce projects; strategically advising clients and partners to help them achieve their strategic goals and improve their e-commerce sales records thanks to Kolsquare software solution; maintaining 85% of clients retention; preventing and minimizing churn; developing strong and long-term clients relationships and customer loyalty; generating upsells and identifying expansion opportunities; analyzing client's performance statistics and giving recommendations according to their specific use cases and needs; leading on average 90 meetings/month with clients in order to improve their satisfaction with the product and deliver client-focused solutions based on customer needs; leading commercial negotiations. Show less Building DACH market from scratch; acquiring more than 90 clients in 2 years in DACH; prospecting on average 200-300 accounts/month through various prospecting campaigns (email sequences, cold calls, social networks, physical and online events etc); booking 20-30 meetings/month with prospects, mainly with C-levels; developing professional relationships and trust with key business executives and stakeholders; carrying out demonstrations of the solution and operational follow up during the sales cycle; monitoring activities and defining KPIs; defining new sales strategies of the team. Show less

  • Customer Success Manager DACH & France

    Oct 2023 - Jan 2025

  • New Business Developer DACH

    Aug 2021 - Oct 2023
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  Gorgias

  Jan 2025 - now

  Customer Success Manager