Mukesh Behara

Experience

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  IDBI Intech LTD

  Mar 2012 - Sept 2013

  Back Office Employee

  Worked for IDBI Intech Private Ltd. project in “IDBI BANK LTD” for Finacle System Help desk as a Back Office Associates and Mis Preparation. LOAN MIS – Monthly Loan MIS preparation (Business Summary of Home Loan, Personal Loan, Education & Staff Loans).PDC RECO MIS – Monthly PDC Reconciliation MIS Data.Overdue status checking through Finacle.Home Loan Account Opening Entry in the system (Finacle).Administrative work – Activities related to Vendor & employees bills.Preparation Branch wise MIS reports on Daily & monthly basis of Accounts. Show less

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  NetConnectGlobal

  Sept 2013 - Dec 2015

  Help Desk Executive

  Worked for Hewllet Packard (HP) project in Bank of India Data Centre for Finacle System Help desk as a Help Desk ExecutiveHandling Queries of Finacle system on Calls and Mails for all the Branches of Bank of India for all over India.Inventory Movement and Control.Provide the online support to Feeding of standing instructions (SIM).Linking of A/C & Repayment A/C in Term Deposit, Recurring Deposit.Provide the online Support to Bank employees related to Term Loan a\c, Cash Credit & Educational Loan.Explaining the functionality & proper uses of Menu optionsExplaining the functionality of BOD&EOD activities.Handling Lockers related Issues. Show less

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  Clover Infotech

  Mar 2016 - Oct 2017

  Technical Support Engineer

  Worked for Clover Infotech project in IDFC Bank as a Engineering Technical Support.User lifecycle Management Create / Modify / Delete / Unlock / Password Reset of user ID’s.Role Management Create / update / Delete of roles / teams / groups in application as per business requirement.Maintain issues Tracker for all application.Responsible for Day to Day BAU activity of UAM Team.

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  Impact Infotech Pvt. Ltd. - India

  Oct 2017 - Jun 2019

  UAM Associate L2

  Worked for Impact Infotech project in IDFC Bank as a UAM Associate L2.User lifecycle Management Create / Modify / Delete / Unlock / Password Reset of user ID’s.Role Management Create / update / Delete of roles / teams / groups in application as per business requirement.Maintain issues Tracker for all application.Responsible for Day to Day BAU activity of UAM Team.Orphan accounts assessments.

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  IDFC FIRST Bank

  Jun 2019 - Mar 2023

  Assistant Manager

  User lifecycle Management Create / Modify / Delete / Unlock / Password Reset of user ID’s.Role Management Create / update / Delete of roles / teams / groups in application as per business requirement.Onboarding of new applications under UAM.ACM(Access Control Matrix) analysis and updating on system.Highlighting application issues/bugs to respective Team & follow-up till closure.Maintain issues Tracker for all application.Responsible for Day to Day BAU activity of UAM/ID Management Team.Performing users Offboarding process.Handling RPA BOT Project.Handling audit & Compliance.Orphan accounts assessments.Escalations handling related to UAM/ID management Team.Formation of process Document for respective applications.Analyzing and troubleshooting issues and coordinating with different teams. Resolving and troubleshooting Pan India user issue.Responsible for user access Recertification.Perform daily reconciliation of user access.Performing Active Directory related activityPreparation of weekly/monthly MIS report. Weekly meeting with Teams to discuss issue.Implementation of new functionally in IDAM tool.Team Management. Show less

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  Kotak Mahindra Bank

  Apr 2023 - now

  Manager