Robert Rael

Support Specialist

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Lemon Grove, California, Estados Unidos

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Timeline
About me
Datacenter Technology and Cloud Solutions Lab Systems Engineer
Education
- University of San Diego High School
  1990 - 1994
  Diploma Regular/General High School/Secondary Diploma Program
- San Diego State University-California State University
  1994 -
  Computer Science
- Mount Saint Mary's University
  2014 - 2017
  Bachelor of Arts (B.A.) Cinematography and Film/Video Production
  Graduated May 9th, 2017
Experience
- Simply Internet
  Jan 1999 - Jan 2000
  Support Specialist
  Handled incoming call for Internet support including ISDN, DSL, and dial up.
- Znet Internet Services
  Jan 2001 - Sept 2001
  Support Technician
  Responsible for answering customer support calls for technical assistance with personal Web space, Business Web space, and Internet connectivity, including dial up and DSL service.
- Castle Access
  Sept 2001 - Mar 2003
  Network Operations Center Specialist
  Responsible for Network Operation Center's security, knowledge of procedures involving safety and security. Assisted customers with patching ports, and installation of servers in data center. Also assisted in Ethernet wiring during the initial construction of the N.O.C.
- Adams Avenue Hosting
  Jan 2002 - now
  Owner
  New Name, same great hosting! Hosting Normal Heights.org since 2002.
- The Mobile Solution
  Jul 2003 - Jun 2009
  Ordered, setup and deployed computers to over 400 locations across the United States. Planned their timely delivery, and assisted with complete setup, along with our team of I.T. support. Responsible for replacing and fixing computer equipment. Image and configure computers for over 400 locations across the United States. Create email accounts, troubleshoot problems with mail server. Create and add users to Active Directory. Assist in-office users with all related computer issues. Previously held Internet Coordinator position, which included provisioning and troubleshooting. Interim Network Admin during Network Admin's absence.
  - Equipment Manager / Network Admin Assistant
    Jul 2003 - Jun 2009
  - Computer Equipment Manager
    Jul 2003 - May 2009
- Photography and Videography by Robert Rael
  Jan 2005 - now
  Owner
  Weddings, Retirements, any event, photography by Robert RaelNow featuring professional aerial photography and videography solutions.
- Autofusion, Inc
  Nov 2009 - Feb 2011
  Helpdesk Manager
  Responsibilities included maintaining helpdesk system, tracking tickets and ensuring prompt resolution. Supported in-house users and the occasional outside customer. Light work on Dell PowerEdge servers. DVR / Surveillance installation and configuration support. Extensive VoIP phone support. Responsible for creating new users. Ran new Ethernet and did much of the wiring for the office. Ran new power in co-location facility. Setup and install Operating Systems, including Windows 7, XP, Server 2003, 2008 and Ubuntu. Inventoried all computer related assets, including servers and networking equipment. Mostrar menos
- Autofusion
  Nov 2009 - Feb 2011
  Network Admin Assistant / I.T.
  Worked assisting other users with their computers and Internet connections. Did some light server work on Dell Poweredge servers. Worked with VMWare and XenCenter virtual machines. Worked with OS X/Macintosh computers, Windows XP, Windows 7, etc. Ran new Ethernet as well as DVR camera system.
- Sempra Energy
  Jan 2011 - Oct 2011
  Business Systems Analyst I (Temporary Contract)
  Image MDTs (Moble Data Terminals / Toughbooks) for employee use. Trouble shoot and resolve internal software for SDG&E. Improve image scripting documentation.
- Managed Solution
  Mar 2012 - Sept 2014
  MOC Engineer I
  Resolve client issues via ticketing system and incoming calls. Worked as an I.T. Consultant, often times on site at various clients.
- Affymetrix
  Sept 2014 - Sept 2017
  Technical Support Specialist II
  Desktop support for end users, including but not limited to Oracle Access, Active Directory, Exchange, Filemaker, and many other core applications.
- Thermo Fisher Scientific
  Sept 2014 - Sept 2017
  Senior Desktop Support Analyst
  Resolve Service Desk TicketsManage MobileIronTroubleshoot all Wireless company devicesDeploy and troubleshoot VoIP phones.Completion of several company-wide projects
- Thermo Fisher Scientific
  Jan 2017 - Jan 2022
  - Information Technology Supervisor
    Jan 2021 - Jan 2022
  - Systems Engineer III
    Sept 2021 - Jan 2021
  - IT Site Support Engineer II, Systems Infrastructure
    Jan 2017 - Oct 2021
- Samsung Semiconductor
  Jan 2022 - now
  System Engineer
Licenses & Certifications
- Technician Class Amateur Radio License
  American Radio Relay League
  Feb 2011
- Security+
  CompTIA
  Feb 2020