Experience

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  Concentrix

  Oct 2018 - Oct 2020

  Sr. representative operations

  Vendor - ConcentrixClient - GoogleRole: Trust and Safety AssociateReview and analyze video content for potential violations of YouTube’s Community Guidelines. Minimize uncertainty through business judgment, policy expertise, and quantitative insights.Key Roles & Responsibilities∙ Detection of spam-related and other illegal content on platforms.∙ Moderating and reviewing the content based on Guidelines set by client and management.∙ Media Content Analysis.∙ Quality check and maintenance.∙ Marking the content whether it can be allowed on the platform or not.∙ Identifying issues by performing relevant research using appropriate tools.∙ Providing feedback to management regarding changes and updates. Show less

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  Linkedin

  Nov 2020 - Jul 2022

  Fraud investigation analyst

  Contract: CollaberaReview and investigate tickets or cases escalated from various sources to provide supporting documentation and narratives to aid with determining if activities are unusual or out of character.Escalates alerts that cannot be deemed to be non-suspicious to the AML Investigation team.Administration, maintenance, and review of all information security and data privacy assessments.Executing due diligence on member profiles and company pages to investigate for ATO and fake accounts.Performing in-depth investigations of potential commercial scams, such as payment fraud, money scams, virtual currency scams, etc.Investigating credit card recovery, identifying risk patterns and modus operandi, participating in processimprovement projects with ops and program managers, & managing queue and workflow assignments.Mitigate or call out true hits for AML adverse concerns and collaborate closely for further action.Focusing on identity risk management and chargebacks.Monitored real-time transaction queues to identify and mitigate high-risk transactions within the business portfolio.Leverage expertise to identify and explore gaps identified through analysing content review results and different restriction activity; conduct root cause analysis, identify performance/process improvement opportunities, andshare actionable insights. Show less

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  Randstad sourceright

  Aug 2022 - May 2023

  Online staffing specialist | randstad sourceright supporting google

  Vendor: RandstadRole: HR ScreenerResponsibilities:1. Worked with Google as an EWF employee in the role of HR screener forthe NAM team. (Internal designation: Operations Specialist)2. Conducted initial resume screenings using established criteria,ensuring fairness and consistency in candidate selection.3. Collaborated closely with hiring managers, gaining insights into theirstaffing needs and priorities, and adjusted screening criteria and methodsas required to align with those specific requirements.4. Efficiently managed high volumes of resumes, utilizing variousscreening tools to assess candidates' qualifications.5. Upheld Google's commitment to transparency, providing clearfeedback to candidates and promoting diversity, equity, and inclusionthroughout the screening process. Show less