Byron Claiborne

Experience

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  Woodheat Stoves & Solar

  Jan 2011 - Dec 2012

  IT Manager / Webmaster

  - Migrated eCommerce sites from shared hosting to dedicated co-location servers improving site reliability and responsiveness. - Developed product / model relational database simplifying customer UI for greater customer retention leading to increased sales.- Managed on-site Small Business domain, email and file server; Workstations; T1 & LOS Broadband.- Web Design and Web Apps - SEO tracking and Google Analytics.

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  Pacific Union College

  Dec 2012 - Apr 2016

  · Team Supervisor of front-line support technicians for Faculty and Staff IT needs.· Managed technician workflow and day to day support operations.· Implemented policies and procedures as developed by the Director and Assistant Director of ITSS · Assisted with employee reviews and annual assessments.· LAMP Stack and IIS Web Server management.· SCCM systems management and reporting.· Hyper-V Cluster Management and Virtualization.· Management of Domain Services (Active Directory, Group Policy, Print Management, DHCP, DNS, RAS, VPN, WSUS etc.).· Management of operations across a multi-site network and Azure cloud services.· WAN/LAN network access and troubleshooting. Show less · Powershell Management Automation· Deployed an open source solution for Network Access Control (PacketFence). · Mixed environment Systems Administration (Linux/Windows/OSX).· Salt Stack System configuration and management automation.· Hyper-V Cluster Management, System Upgrades & Optimization. · Management of Microsoft Domain Services.· WAN/LAN network access and troubleshooting .· L2/L3 switch & router management and configuration.· Assisted in implementation of disaster recovery protocols utilizing Azure cloud services.· Office365 management· PKI Hardening· Active Directory Security Audit· NAS and Storage Managment· Data Backup & Recovery· On-Call Rotation Show less

  • Client Support Supervisor

    Sept 2014 - Apr 2016

  • Network Security Specialist

    Sept 2013 - Sept 2014

  • Client Support Technician

    Dec 2012 - Sept 2013
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  The Trail

  Apr 2016 - Oct 2016

  Hiker on the Pacific Crest Trail

  Hiked from Mexican Border to South Lake Tahoe.

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  Cisco Meraki

  Dec 2016 - now

  Full stack support of the Meraki product suite. (Firewalls , Core/Edge switching, Wireless Access Points, Phones, Security Cameras and MDM device management)Comprehensive network troubleshooting and resolution of layer 1-4 of the OSI model.Cloud management and remote analysis of root cause failures in full Meraki feature set.Data collection, identification and submission for bug resolution.

  • Systems Test Engineer: MX Platform Quality Team

    Mar 2020 - now

  • Senior Network Support Engineer

    Dec 2016 - Mar 2020