Ramon Martell - CSA

Experience

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  United States Air Force

  Jun 2010 - Jul 2020

  Managed Quality Assurance and Training programs. Conducted compliance inspections and validated training requirements. Researched manning requirements and allocated positions. Oversaw transportation requirements for over 36,000 new training recruits to and from Basic Military Training. Coordinated with headquarters to brief travel requirements. Ensured subordinate upgrade and proficiency training progression; administered technical and on-the-job training; enforced standards and safety. Planed and directed activities for 78 members in support of aircraft operations. Administered technical and on-the-job training. Coordinated with outside agencies and up-channeled operational capability issues. Managed unit resources; assessed aircraft scheduling allocated material handling equipment and safety. Performs Air Transportation evaluations and administers task knowledge tests for 22 military and 87 civilians. Ensures unit compliance and identified improvement areas & implementation procedures. Used statistical techniques; interpreted findings from data, identified trends and recommended corrective actions. Managed Computer Security and Physical Security programs, enhanced installation security and reduced unit's vulnerabilities.

  • Superintendent Quality Assurance and Training Programs

    Apr 2018 - Jul 2020

  • Superintendent, Air Transportation and Transportation Management

    Oct 2015 - Apr 2018

  • Manager Ramp Operations and Hazardous Materials

    Nov 2014 - Oct 2015

  • Manager Quality Assurance / Readiness and Resources

    Jun 2010 - Nov 2014
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  A Sweet Piece of Cake

  Jan 2019 - Jul 2021

  Owner

  Custom and traditional cakes

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  ServiceNow

  Mar 2023 - Jul 2023

  ServiceNow

  ServiceNow's NextGen Professional Program is a rigorous 16-week program which provides instructor-led training, self-paced Now Learning content, practical exercises, and hands-on project work.

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  ServiceNow

  Jan 2024 - now

  Support Account Manager