Pam Curtis

Experience

• 

  Treasure Island Resort & Casino

  Jun 1999 - Oct 2002

  Administrative assistant

  Provided assistance to Human Resources Director and filled in for the assistant to the General Manager while she was on medical leave. Created a procedure manual for the HR assistant. Created reports for the director. Scheduled new hires for orientation and helped facilitate the new hire orientation. Entred new employee information into data base. Handled correspondence for the director.

• 

  Professional Escrow Services

  Oct 2002 - Aug 2006

  Mortgage Closer

  Set up files, type HUD's, schedule closings, close loans, clear titles, train new employees, verify payoffs with lenders and disburse funds, helped post closing clear up title issues that should have been take care of prior to closing , in office and mobile closings, also cross trained to do abstracting .

• 

  Premium Settlements LLC

  Jan 2005 - Jan 2006

  Closer

  explained mortgage documents to borrowers, typed settlement statements, order payoffs, search property records, disbursed funds, cleared title issues.

• 

  DasErte, LLC

  Sept 2006 - Apr 2007

  Loan Processing and Delivery Ops

  Input detailed credit and legal information into Café 4.0, inventorying electronically delivered loans, handling and processing incoming electronically delivered loans, prepping electronically delivered loans for delivery, matching loans with internal information for labeling, scanning loans for internal inventory.

• 

  Walstrom State Farm Agency

  Oct 2007 - Oct 2008

  Customer Serivce Rep

  -484-0611 Answer phones, customer service, answer client's questions, help clients with claims, give insurance quotes, and write insurance policies,

• 

  National Agents Alliance

  Oct 2008 - Aug 2009

  Life insurance agent

  Set appointments, wrote life insurance policies

• 

  Fiserv Lending Solutions

  Feb 2009 - Dec 2009

  Curative team

  I called the borrowers on all the new files to verify with the borrowers that their lenders have provided the correct information on the title orders, cleared title issues.

• 

  Insurance Overload

  Nov 2010 - Feb 2011

  CSR Contractor

  Contractor at United Health Group, Customer Service Rep for Consumer Account Cards, FSA, HRA, RRA, Retiree Billing and Cobra accounts. I answered an average of 90 incoming calls per day from participants with questions concerning what is a covered item on the FSA cards, answer balance inquiries, help participants figure out what information was required to file claims, answered questions on how to complete the paperwork that was required for some of the accounts.

• 

  Farmers Insurance Agency

  Oct 2011 - Apr 2013

  CSR

  Give insurance quotes, write new policies, answer phones, deposits, file claims, run reports, mailings.

• 

  UnitedHealth Group

  Aug 2013 - now

  • Dedicared Client Service Manager

    Oct 2015 - now

  • Health Advisor

    Aug 2013 - Oct 2015