Experience

• 

  Navy federal credit union

  Aug 2012 - now

  ● Implement all phases of SDLC in technical projects. Phases include: planning, requirements, design, development, testing and deployment● Collaborates on project to identify compelling trends and opportunities for improved business processes● Work with proposal team to help identify technical capabilities and resourcing required● Streamlined team’s reporting processes by clearly communicating new approach with system owner and other members of management● Develop Presentations, Standard of Procedures (SOP), Case Management Solutions, Contingency Plans, User Guides, and more, management and leadership● Oversee, daily activities, and maintain quality control for two functional analysts● Manage team’s tasking by determining and modifying the Level of Effort (LoE), for each task and team member, and ensure there is no lapse in communication for each effort● Provide system demonstrations for small (3-5 people) and medium (15+) groups of new or potential users● Develop and modified user guides, reports, and documentation to meet team and leadership needs Show less • Investigates operational or business problems and propose solutions• Ensure compliance with Navy Federal Credit Union ISD standards and best practices• Present complete and organized documentation of processes, systems, and data• Identify and analyze opportunities for new and/or improved processes, data, or technology; provide clear picture of possible outcomes• Define the core work definitions / operating model, demonstrating the step-by-step life cycle of the process and document the execution process flows• Leverage consistent templates, tools and organizational strategy to define ISD processes and ensure practices and processes are standardized and repeatable• Separates and combines tasks into efficient workflow to improve operations and overall performance of supported processes• Learns, remains current on, and communicates best practices and trends in business and technology Show less • Analyzes, processes, and resolves card fraud cases by applying Federal, Visa, MasterCard, regional networks regulations and Navy Federal policies and procedures• Tracks fraud cases and monitors financial loss to members and/or Navy Federal progress to prevent or minimize • Performs quality control review of system generated summaries showing chargebacks and/or credits against account transactions and ensures accounts are reconciled and outstanding items are cleared • Identifies transactions for provisional credit adjustments through chargebacks, as required by federal regulations or removal from accounts until fraud investigation is initiated and/or resolved.• Researches and analyzes members’ claims, related transactions, circumstances, and actions surrounding the claim; determines corrective action to meet due dates and resubmits corrections to balance the general ledger Show less • Organizes, maintains and archives confidential financial documents• Assesses and analyzes NFCU financial needs in relations to individual member loans• Gathers and reviews financial information to facilitate recommendations of charge off, foreclosure, and/or loss mitigation alternatives• Manages the mortgage loan modification process by coordinating efforts with relevant parties such as Fannie Mae, and Freddie Mac, while insuring compliance with investor compliance• Administers the process of foreclosing defaulted mortgage loans to ensure Navy Federal, investor, mortgage insurance and government sponsored enterprises security interests preserved• Sets up and process real estate owned files and properties, monitors progress and provides necessary status reports to management• Provides specialized servicing of mortgage loans identified as eligible for programs such as short sale and Home Affordable Modification Program, while ensuring compliance with investor and insurer guidelines and program specific regulations• Adheres to all governmental and company policies and regulations• Collaborates with department colleagues in reference to confidential materials • Works independently to oversee the foreclosure process of over 300 loans valued over 40 million dollars. Show less

  • Supervisor of Business Intel & Data Science

    Dec 2021 - now

  • Enterprise Portfolio Analyst

    Mar 2020 - Dec 2021

  • ISD Analyst III

    Dec 2018 - Mar 2020

  • ISD Analyst II

    May 2017 - Dec 2018

  • ISD Analyst

    Mar 2015 - May 2017

  • Card Fraud Specialist

    Dec 2013 - Mar 2015

  • Mortgage Default Specialist

    Aug 2012 - Dec 2013