Experience

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  Natwest

  Jun 2005 - Jun 2006

  Customer service manager

  RESPONSIBILITIES:To accurately and efficiently process and record routine transactions for bank customers, including cashing checks, accepting deposits and withdrawals, processing loan payments and money transfers. Promote and advise customers on the bank’s products and services. As Customer Service Manager I was also responsible for driving the branch’s Customer Satisfaction Score and to assist customers from the Service Desk. Additional duties included booking customers in for financial reviews with the Branch Manager, opening up basic accounts and credit cards, branch interior and exterior appearance, and ATM maintenance.ACHIEVEMENTS:- Elevated the branch to successive personal best monthly and quarterly Customer Satisfaction Scores. This was achieved by improving the branch’s statistics in the number of surveys returned and by personally evaluating the scores with the returnees of the survey- Improvement of other branch statistics including telephone answer rate, better ATM service records, increased logging of customer opportunities and the speed of resolution- Created a entertainment area and monthly competitions to keep children occupied whilst their parents were conducting banking business. Weniger anzeigen

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  Starboard cruise services

  Jun 2006 - Nov 2008

  Shops manager

  RESPONSIBILITIES:Leading a multinational team of up to ten people in a retail operation which could cover anywhere from two to four stores. Stores included apparel, perfumes, liquor tobacco and sundries, and fine jewelry and watches. In direct charge of the ship’s promotion planner, scheduling and execution of daily sales events, which alter according to the cruise itinerary and location, passenger demographic, weather, and other ship events. Responsible for all shop administration, including cash handling, staff development and schedules, shop audits, and daily revenue reports.ACHIEVEMENTS:- Obtained several quick promotions within the company. Shop assistant on the first contact (m/s Prinsendam), Assistant Manager on the second (m/s Amsterdam), followed by full Shop Manager for the third (m/s Prinsendam) and fourth contract (m/s Maasdam)- Helped oversee one dry-dock renovation of the ship’s shops on the m/s Prinsendam- Obtained highest average cruise sales of ships sailing the New England and Canada itineraries; when managing on the m/s Maasdam. Subsequently other ships were given copies of the promotions planner to follow- Developed and presented a number of formal presentations which were delivered in the ship’s theatre to cruise guests; including jewelry, gemstones, watches, and the history of Russian souvenirs. Several of these presentations were taken by Starboard and distributed to other ships for use.- Responsible for the creation of a Caribbean promotions planner which redeveloped the fine jewelry sales practices. These practices were implemented on all other Starboard Holland America ships due to the immediate success- Created additional promotional materials for in-cabin distribution in order to market the shop’s daily events- Worked with the company to create a more efficient Loss Prevention program for the fine jewelry department Weniger anzeigen

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  Residensea - the world

  Jan 2008 - Aug 2023

  Retail operations manager

  Oversaw multinational 6-star retail team of four for optimal operational efficiency and customer satisfaction. Devised and implemented robust pricing and marketing practices to curate diverse boutique and deli products, contributing to maximising sales. Developed and upheld departmental operations manual along with standard operating protocols to improve workflow efficiency and maintain consistent workplace practices. Established company templates for bi-annual retail catalogues and personalised event invitations, incorporating design, paper selection, sizing, and aesthetics, leading to enhanced brand cohesion and visually impactful marketing materials.● Heightened brand visibility in various categories such as jewellery, art, home furnishings, and clothing by searching, negotiating contracts, promoting, and orchestrating luxury retail special events.● Successfully cultivated strategic partnerships with prestigious brands such as Chopard, Bvlgari, Paspaley Pearls, Kwiat, Lalique, and La Martina, expanding portfolio of luxury retail connections.● Elevated employee engagement and awareness of company offerings by implementing novel marketing initiatives via corporate intranet and in-house daily TV presentations.● Executed large-scale renovation projects from start to completion across five retail locations and optimised operational efficiency through strategic budgeting, audits, and staff scheduling. Weniger anzeigen

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  Bellarri international

  Aug 2015 - Jul 2016

  Director of national sales

  Spearheaded end-to-end preparation and logistics for various industry trade shows, from booth set-up to appointment scheduling via phone calls. Generated tailored event planners for cruise lines, resulting in optimised overall guest satisfaction and amplified sales. Directed new sales staff to upgrade professional skills and improve product knowledge by creating sales training material and providing effective coaching.● Facilitated establishment and readiness of Bellarri's inaugural upscale fine jewellery boutique onboard Oceania Sirena, inaugurated in May 2016.● Drove business growth by overseeing cost-effective store visits, executing in-store/onboard events, steering advertising, marketing, staff training, and ensuring supply and logistics co-ordination.● Increased brand visibility and profitability worth $100K within six months by supervising all aspects of trade show events and developing company templates for custom special event invitations.● Elevated Bellarri's onboard presence and marketing efforts by designing and implementing cutting-edge tools and preparing promotional and various collateral materials. Weniger anzeigen

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  The world

  Jul 2024 - now

  Retail experience manager

  As a dedicated and dynamic Retail Experience Manager, my role centers on enhancing the shopping journey through organizing innovative trunk shows and pop-up events that help to 'bring the destination alive'.Key Responsibilities: - Research and Identification: Identify potential partners and cutting-edge brands that align with our vision for exceptional retail events. - Partner Outreach: Initiate and cultivate relationships with prospective partners. - Negotiation and Onboarding: Negotiate terms, ensuring a mutually beneficial relationship that enhances our retail offerings. - Event Coordination: Oversee the planning and execution of trunk shows and pop-up events. Weniger anzeigen