Experience

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  Tesco plc

  Feb 2008 - Sept 2008

  Customer assistant

  During my time at Tesco I learned many roles, due to my flexible attitude the managers trained me in all areas of the store. This included product date scanning, reducing any stocking coming up to its sell by date, stock replenishment, running the instore bakery, the automatic self service’s and checkouts. I also learned gap scanning, job 14 and waste reports.

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  Le bateau bar

  Sept 2010 - Apr 2012

  Team supervisor

  As team supervisor in Le Bateau and was responsible for managing staff, the control of monies and stock count, to ensure we have enough resource to deliver for our customers. I was also in charge of opening and closing the premises as well other duties. My job was to make sure things run smoothly, manage staff rota and deal with customer queries and complaints to ensure our customers receive the best service possible. I was responsible for all staff on my bar including glass collector, cloakroom personnel and event photographer. I was also heavily involved with marketing Le Bateau. I managed a small flyer team talking to people on the street and talking them into our bar with confidence. I have also been involved with online marketing and promotion for the bar using media and IT skills I gained through my degree. Show less

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  Tesco plc

  Apr 2011 - May 2013

  Customer assistant

  I first worked at Tesco during sixth form and left to go to University in Preston. When I finished my degree I received a call from the deputy manager who offered me another position due to my great relationship with the team. Due to the role being part-time I also had a second job working at night in Le Bateau. During my time at Tesco I have gained a good understanding of waste budgets and contributed to my store in achieving sales budgets by completing daily routines within the given timescales to ensure accurate levels of stockholding where achieved at all times. I feel that throughout my time in stock control I developed excellent time management skills as I needed to plan my time effectively to deliver the stock control routines within the corporate time scales. I believe my strength in Tesco was my excellent customer service skills, I have also developed time management skills working to deadlines to deliver for the customer, I am comfortable working as part of a team and also working on my own using my own initiative to ensure my workload is met. I was offered a position to move on to management training but decided to leave to follow a role within sales. Show less

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  Payasugo car finance

  May 2013 - Sept 2015

  Account manager

  As the first employee to work for this company, I was the trial person to see if the business was able to compete with already established subprime market. The company was so successful that within 6 months we employed more staff. This venture had its many challenges, but was a great opportunity for me to learn, and from this I earned the right to call myself a specialist in the subprime finance market. My role including dealing with new clients from application stage to seeing them drive away in a new car. I manged the phones, website, keeping all clients files logged and up to date. I would gather any outstanding information, highlight any problems, keeping the customer informed throughout the process, whilst selling my services and explaining what we can provide that other companies simply cannot. Once the relationship has been established, I can then help complete the sale. My role also includes the generation of new customers with the control of two websites, different forms of social media -that I introduced - and the control of our radio advertisement, flyer and letter designs. My other roles include maintaining the excellent relationships I created with the multiple finance lenders. Keeping a good rapport with the businesses I networked with. Show less

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  Lookers plc

  Oct 2015 - Oct 2016

  Sales consultant

  During my time at Vauxhall I worked as both a sales person and a finance manager. As a finance manager it was my responsibility to make sure all members of the company in a selling position were SAF approved. I dealt with all of the used car customers finance cases, taking finance proposals, communicating with finance companies, invoicing and overseeing all business followed FCA guidelines. I passed Santander's F&I Specialist Programme with a high score of 90%

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  Johnsons cars ltd

  Oct 2016 - May 2018

  Sales consultant

  During my time at Johnsons I was selling new and used cars for a large car manufacturer. I was responsible for making the customer experience be a positive and exhilarating, which they will remember. I was taught to be FCA compliant, in which I believe in treating customers fairly and providing them with enough information to make an informed decision. As well as retailing cars, I was also trained in presenting insurance products such as Gap, wheel protection and damage protection. I am proud to say all of the customers who have bought cars from me have rated myself highly on Judge Service and have said they would recommend me to family and friends. Show less

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  Mann island finance ltd

  May 2018 - Feb 2019

  Finance clerk

  My main role in the pay-out department was to check deal packs that came in from dealers all over the country. I would check different information ranging from the figures, signatures, IDs and much more; my name was stamped on everything I approved, meaning I was solely responsible for anything that is missed. Once I was happy a deal passes regulation, I would create a remittance and invoice for accounts to issue funds. On a day-to-day basis I would deal with finance reps, finance companies and dealers. Show less

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  Georgesons cars

  Mar 2019 - Feb 2021

  Sales consultant

  Georgesons is a private car dealership in Liverpool. Having already worked for this company as part of the PayAsUGo Car Finance team, I stayed in touch with the team and was invited back to work in sales. I was responsible for generating customer leads via social media, handling new enquires, processing finance applications and looking after the customer throughout the whole process. As well as selling the vehicle, I always pride myself in making sure the customer journey is one they will remember and hopefully the customer will go on to recommend myself and the business I work for to family and friends. I found being very organised and prepared for my appointments really paid off while working in this fast paced environment. Show less

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  Magenta living

  Mar 2021 - Dec 2021

  Customer service representative

  My role for Magenta mainly consisted of answering calls to tenants and other staff regarding repairs to be booked in the diary system, emergencies and delegating the work required. On some occasions my job was simply being a kind voice when people are reporting anti-social behaviour. In my role I dealt with several systems and processes depending on the nature of the situation. Knowledge of the different teams and categories is vital and I pride myself on being quick to think for those calls you cannot prepare for. I enjoyed helping people and I felt a sense of pride making a difference, whether that's small or large. Show less

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  Labc warranty

  Dec 2021 - now

  I started my employment in December in a sales support role, within 6 months I was promoted up to Sales Consultant. This was down to working hard, my positive attitude and being able to adapt my skill set. Working for the LABC Warranty brand I speak to all different clients, such as first time self-builders, large developers, builders, architects and structural engineers. My main priority is to sell structural warranties and provide excellent service. I do this by guiding the client from application stage, through underwriting and hopefully to quotation. Other parts of my role include chasing quotes and payments, attending finance meetings, working with marketing, updating reports, achieving KPI’s and keeping up-to-date with industry news and company changes. Show less

  • Sales Consultant

    Jun 2022 - now

  • Sales Support Representative

    Dec 2021 - Jul 2022