Experience

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  Dipndip

  Aug 2019 - Jul 2022

  • Assistant Branch Manager: supervised and maintained food and warehouse inventory, routinely ordered supplies for the branch, and performed food safety audits• Captain Waiter: trained servers and ensured excellent performance of a 6 members team• Daily Sales Calculation: Computed and recorded daily sales and expenses for the branch• Customer Satisfaction Analysis: Ensured full customer satisfaction through studying customer reviews and complaints from social media and in-person interaction• Slashed labor cost by 35% by using job enlargement method within the branch Show less

  • Team-Leader

    Oct 2020 - Jul 2022

  • Waiter

    Aug 2019 - Oct 2020
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  Foundersbei

  Jun 2021 - Aug 2021

  Startup consultant

  • Supported the active and growing civil society and community of innovators and entrepreneurs that grew across the MENA region by judging and evaluating iValues projects presented by young middle eastern entrepreneurs organized by the FRIEDRICH NAUMANN FOUNDATION, a German global liberal think-tank• Developed and completed a feasibility study (Marketing Strategy and Operations) and logistics operational plan (shipping and transportation) for 3DMS, a Lebanese 3D printing startup company• Performed a marketing study which comprised of a detailed competition analysis, target customer analysis, buying cycle, social media strategies and a retention strategy for Story, a clothing e-commerce marketplace startup• Worked and engaged in a team of four aspiring business consultants Show less

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  Sevag gifts

  Sept 2021 - Dec 2022

  Online business manager

  • Creating an online business website, and keeping it up to date with the latest products available at the store• Managing diverse social media channels including Facebook, Instagram, LinkedIn• Giving "Sevag Gifts" presence on Google Search Engine and Google Maps, in addition of using Google Analytics for improving the business ranking on the search engine• Ensuring full customer satisfaction through customer needs and wants analysis and answering all their inquiries• Shaping new ways of implementing sales and marketing strategies• Designed new communication and sales strategies to comply with the modern E-Business standards Show less

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  Black milk llc

  Jul 2022 - now

  Logistics & accounting officer

  • Compiled and analyzed financial data for accounting entries.• Prepared and allocated the corresponding project costs and revenues to reach the correct profit.• Formulated cash flow statements and ensured regulatory compliance.• Resolved accounts payable and receivable issues.• Managed international wire transfers and currency devaluation transactions.• Assisted with financial audits and streamlined operations using ERP modifications where operation efficiency increased by 40%• Managed inventory, and optimized shipping rates and channels this led to a 22% decrease in the shipping cost• Handled purchase and sales orders in cooperation with the procurement department to manage suppliers’ orders• Booked LCL, FCL, Air Freight, LTL, and FTL with third-party agents to meet goals and deadlines• Monitored EXW operations, truck transit time, flight booking and detailed tracking, and customs clearance and assisted the agentsin resolving any delay at any point.• Ensured compliance and created a custom-efficient shipment database using Microsoft Access & Zoho Creator.• Handled logistics and accounting duties in the GCC area.• Managed communication and paperwork with the corresponding law firms between Lebanon & UAE.• Implemented a new ERP system to manage the flow of work and the financials of the company.• Monitored the final mile delivery to ensure the successful and timely completion of the goods and guaranteed the system was updated accordingly. Show less