Experience

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  It synergy

  Jun 2010 - Sept 2012

  Web developer intern

  Creating website layout/user interfaces by using standard HTML/CSS practices.Design and build websites with web applications and programming languages such as JavaScrip, PHP and DRUPAL.

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  Stream global services

  Jul 2013 - Mar 2014

  Customer care representative

  Team member of call center.Handle customer inquiries, complaints, billing, technical questions and made payment requests for Sirius XM radio.Activate, Deactivate and transfer services for customers.Explain products or services and prices, and answer questions from customers.

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  Connect integrated marketing solutions

  Mar 2014 - Feb 2017

  Technical project manager

  Manage more than 6 signed projects, Met with clients/stakeholders in addition to gathering necessary information for the projects & accounts.Gathered over leads by calling potential clients, visit exhibitions and conferences.Proposal write up and communication with Clients.Follow-up with potential clients and signing clients to conclude deal.Update company dashboard as required.Gather content & data related to Project, based on contract requirements if available.Discuss and brain storm Project concept with Designers and Project Managers. Show less

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  Vodafone

  Sept 2015 - Oct 2018

  Technical support senior advisor

  Ability to answer for more than 40 inquiry per day with minimal handling time.Troubleshooting various type of technical issues, including Network/Cell Towers issues,Internet device issues (MiFi, VPN), email support, android & IOS remote device support withminimal resolution time.Escalation & follow up with ongoing technical (including hardware issues) with consumers &network teams.Ability to provide floor support & come up with temporary work arounds to solve ongoingoutages. Show less

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  Brainstorm for investments

  Mar 2017 - Jun 2017

  Key account executive

  Manage all aspects of the customer relationship.Provide regular information to assist management with decision making.Assist senior management in developing and implementing the monthly account planning and activities.Strong writing and editing skills. Ability to write attention-grabbing media materials, client correspondence, reporting documents, agency and client blog posts and other integrated marketing materials.Manage billing process and play key role in budget development/ management. Show less

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  Arabhardware

  Jan 2019 - Jun 2019

  Web developer / product design

  Gathering business & technical requirements for a new platform.Creating interconnected site structure & defining different color-coded content types & categories accordingly.Implementing features with ongoing process of enhancements based on users’ & editors’ feedback.API Integration with other platforms such as YouTube & content automatic creation.

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  Freelance (self employed)

  Apr 2019 - Sept 2019

  Web developer / product design

  Freelance Web Developer and Product Designer working on various projects.Worked on a main project that featured a multi-page form with dynamic content based on uploaded files using WordPress during the pilot phase.Served as the Technical Project Manager, Web Designer, and Web Developer for the project.

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  Paymob

  Aug 2019 - May 2020

  Project manager

  Represents the “voice of the customer” by maintaining & prioritizing backlogs of Vodafone Cash Wallet Solution to ensure that the team is working on stories that maximize business value & deliver necessary fixes & functionality to all users.Possess an understanding of end-to-end experience in addition to core & VAS modules, integration & dependencies with Vodafone internal systems.Collaborates with cross-functional teams, & business partners in executing changes to production environment, new features assessment, design & implementation, & testing workshops.Gathers, analyzes & reports relevant information & needs of epics to partners & stakeholders, with Vodafone’s pilot squad for Agile methodology migration. Show less

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  Docusign

  Jan 2021 - Nov 2021

  Support manager / technical trainer

  Analyzed cross-site feedback, extracting key learning points for 15+ projects, resulting in continuous improvement.Conducted root cause analysis, creating a detailed issue hierarchy, and achieved a 15% month-over-month improvement in issue resolution.Introduced new call quality attributes, contributing to a 10% overall enhancement in call quality.Collaborated in number analysis for WBR, MBR, and QBR, shaping account-level action plans for improved performance.Integrated daily and account-level analysis, leading to a 20% increase in overall productivity.Established logical data relationships, revealing insights into call structure's impact on resolution, customer experience, AHT, and productivity.Led weekly listening sessions, evaluating 16 calls, fostering a customer-centric approach.Provided constructive feedback on customer feedback below 5, enhancing issue resolution and overall customer experience.Initiated quality dedicated sessions, incorporating call listening and role plays for expert attitude improvement.Active participation in weekly quality calibration sessions, ensuring adherence to policies, processes, and staying updated on best practices. Show less

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  Takeoff - web design agency for b2b tech

  Mar 2022 - Nov 2022

  Technical project manager

  Responsible for 10+ ongoing projects from initiation to launch varying from redesign to ongoing support projects.Created a new workflow for the technical tasks among Project management team and Development team using Clickup work management platforms to overcome Asana platform limitations.Ran pixel perfect QA tests on delivered features before presenting to client using different platforms such as browser stack.Created an internal task status workflow for development team for tickets handled by cross-functional teams. Show less

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  Everest minds

  Feb 2023 - Jul 2023

  Technical project manager

  Project Oversight: Successfully managed 5+ diverse pharmaceutical projects, ensuring timely delivery and client satisfaction.Jira Expertise: Proficient in setting up Jira projects, creating customized workflows for efficient project life cycle management.Client Collaboration: Established and nurtured relationships with key clients, including the Egyptian Drug Authority (EDA) and Roche Holding AG.Cross-functional Leadership: Led and inspired cross-functional teams, optimizing collaboration and achieving project milestones. Show less

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  Arcorp

  Aug 2023 - Jun 2024

  Overview In my role as Business Coordinator at German General Food Factory, I significantly enhanced operations and communication across various departments. My responsibilities encompassed coordination, process management, strategic execution, and support for daily and strategic business objectives. Key Responsibilities 1. Operational Coordination: I managed workforce scheduling, coordinated logistics for asset relocation, and addressed building maintenance issues, ensuring operational smoothness. 2. Fleet and Transportation Management: I was in charge of fleet operations, including negotiating transportation contracts and managing external provider relations. I resolved driver-related issues, bolstering logistics compliance and efficiency. 3. Financial Oversight: I supported financial operations, verified transactions, and coordinated salary calculations between HR and finance based on fingerprint data. 4. Sales and Marketing Support: I played a crucial role in sales strategies by negotiating discounts, reviewing production costs, and aiding in new product branding.5. Administrative Support: I handled various administrative tasks such as scheduling meetings, overseeing inspections and processes, and managing office supplies. 6. Vendor and Inventory Management: I sourced new vendors, managed deliveries, and controlled inventory levels to align with production needs. 7. HR and Legal Compliance: I facilitated HR processes including recruitment and job offers, and ensured compliance with employment and safety regulations. 8. Technology and Training: I worked closely with IT and finance to improve systems and processes, including managing ERP systems and organizing finance-related training. AchievementsEnhanced communication within the company, reducing response times and improving issue resolution. Optimized vendor and transportation management, enhancing supply chain efficiency and reducing operational costs. Show less Successfully managing and delivered 5 high-impact governmental projects, exceeding client expectations and ensuring timely completion.Established and maintained key client relationships, including the Ministry of Interior (MOI), fostering collaboration and aligning project goals with client objectives.Led strategic oversight, ensuring efficient project execution and adherence to regulatory requirements.Implemented streamlined project management processes, resulting in improvement in project timelines and deliverables.Facilitated regular communication with stakeholders, providing transparent updates on project progress and addressing concerns proactively.Conducted risk assessments and mitigation strategies, minimizing project disruptions and enhancing overall project resilience.Collaborated with cross-functional teams to optimize resource allocation, leading to increase in project efficiency. Show less

  • Business Coordinator

    Mar 2024 - Jun 2024

  • Project Coordinator

    Aug 2023 - Mar 2024