AMANDEEP SINGH

Experience

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  KMS College of IT and Management

  Feb 2016 - Apr 2018

  Computer Lecturer

  ♣ Use behaviour modification techniques as a motivator for improving conduct and encouraging participation♣ Integrate multiple teaching styles to intensify the range of learning.♣ Demonstrating actual computer hardware and software working during laboratory sessions.♣ Gathering the most recent technologies in computer science and informing students about the same.♣ Informing students about the fundamentals of internet and common search strategies to be followed on the internet.♣ Operating system/Software installation, its trouble shooting and support♣ Networking and Internet Setup Show less

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  Compass Education Australia

  Dec 2018 - Jul 2019

  IT Support Technician - Level 1 Intern

  Handling incoming calls from variety of customers which have problems related to hardware• Identify, log, categorise, prioritise, and respond to support incidents/requests related to hardware• Escalation the issues to the other support departments• Manage and maintain incoming IT tickets using Jira project management software in accordance with theagreed SLA’s• Support and manage Windows devices, Kiosks, Microsoft Office and other mobile devices.• Monitor and troubleshoot user networking including LAN and WAN and remote access technologies suchas VPN• Contribute to continual improvement of the IT platform particular related to hardware Show less

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  Chevron

  Mar 2019 - now

  Retail Site Manager

  ¥ Handling incoming calls related to issues with products and services¥ Technical Support for the POS and Profit Track company owned sales management system.¥ Responding in a timely manner to service issues and requests¥ Coach and support other team members¥ Written and verbal communication with store manager and area manager¥ Organize meeting with different companies’ representatives¥ Assisting in the preparation and production of products to company specified guidelines and time frames¥ Ensuring customers are served in a friendly and efficient manner♣ Abiding by company policies and procedures in relation to Occupational Health and Safety (OH&S)♣ Completed profit and loss performance reports Show less