Ahmad Bawaneh

Experience

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  Umniah belong

  Jun 2015 - Aug 2015

  Trainee

  Trainee in Umniah IT department

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  Estarta Solutions

  Aug 2015 - Jun 2019

  • Troubleshoot technical issues with Cisco hardware and technologies• Use debugging tools and simulations to analyze problems and identify solutions• Maintain communication with customer support incidents, walk them through steps to resolve issues and provide the necessary procedures and documentation.• Receive and resolve complex issues and meet customer needs• Work with other people to solve problems and enhance future products• Stay up-to-date with new technology products in order to provide support as soon as they are launched in the market.Technologies:• Routing Technologies : • BGP• OSPF• NAT/PAT on a Router (Network/Port Address Translation)• EIGRP• Static Routing• DHCP Server in IOS• HSRP (Hot Standby Router Protocol) / GLBP (Gateway Load Balancing Protocol)• PBR / Route-Map (Policy-Based Routing)• IPv6 Routing• QoS over Ethernet on a Router• Netflow on a Router• DNS (Domain Name System)• NTP (Network Time Protocol) on a Router• Access Lists on Routers• GRE without IPSEC• RIP/RIPv2• ARP (Address Resolution Protocol)• NBAR (Network Based Application Recognition)• DDNS (Dynamic Domain Name System)• QoS over HDLC/PPP• L2TPv3• WAN/Access :• Asynchronous Serial Data (Async) and Terminal Servers• Modems (Internal, Digital, Microcom, MICA, NextPort)• DDR, Dial-on-Demand Routing• ISDN, Integrated Services Digital Network• Modems (External, Analog, Connected to AUX/Console Port)• PPP Multilink (ISDN,BRI,Async)• VSAT Satellite Module• Circuit Emulation over IP (CEoIP)• PPP over Leased Lines• ATM to Frame Relay Internetworking (FRF.8)• 3G Wireless High Speed WAN• FRAME RELAY/ LMI/ DLCI• X.25• HDLC (High-Level Data)• POS/SONET/SRP/RPR-IEEE/DPT/OC-X• HSSI (High Speed Serial Interface)• T1/E1• CSU/DSU/Channelised• ATM Routers, Line Cards, PAs and Interfaces• ATM Signaling / SVCs• 3G / 4G Wireless High Speed WAN Show less

  • Customer Support Engineer @ Routing Protocols Team

    Dec 2018 - Jun 2019

  • Customer Support Engineer @ CATS team

    Nov 2016 - Dec 2018

  • Customer Support Engineer DNG Team @ Cisco TAC

    Aug 2015 - Nov 2016
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  Cisco

  Jun 2019 - Mar 2020

  Network Consulting Engineer

  - Manage and optimize existing customer Environments- Provide critical recommendations to help our customers retain their competitive edge- Identify and support customers business needs and expected outcomes- Design and implement complex solutions for Cisco’s customers- Plan and document highly complex Upgrade and Migration activities across multiple Cisco technologies- Build simulated networks in test labs to proof exciting new solutions- Work in larger virtual teams spanning functions, regions and departments. Show less

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  Estarta Solutions

  Mar 2020 - Apr 2021

  Troubleshoot issues related to:-vEdge, vBond, vSmart, and vManage.-Policies and Templates.

  • Technical Team Lead - SD-WAN

    Mar 2020 - Apr 2021

  • Technical Consulting Engineer - SD-WAN

    Mar 2020 - Mar 2020
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  Microsoft

  Apr 2021 - now

  Azure Networking Support Engineer