James Cadillo

James Cadillo

Associate Technical Client Services Rep

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location of James CadilloRockaway, New Jersey, United States

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  • Timeline

  • About me

    Brand Support Operations Manager at Century 21 Real Estate LLC

  • Education

    • Computer Learning Center

      2000 -
      System, Networking, and LAN/WAN Management/Manager
  • Experience

    • Fiserv

      Mar 2001 - Mar 2006
      Associate Technical Client Services Rep

      Microsoft Outlook, Excel, Word•Handled a high volume of calls•Monitor and troubleshoot ATMs and Hosts issues•Help Desk for clients, networks, ATM technicians, and AMEX customers•Monitor Debit card traffic for denials and timeouts•Worked with networks such as VISA, NYCE, PLUS, and AMEX to resolve Debit card issues

    • Realogy Holdings Corp.

      Feb 2007 - Jun 2019

      Level 2 support exclusively for Century21 real estate agents, and brokers•Provide level 2 technical support for all Century21 applications and websites•Remote into customer’s computers when needed for tech support•Use of HEAT ticketing system•Open and follow up on tickets with external vendors for various applications•Handle a high volume of calls•Respond to and escalate issues reported via email•Active Directory•Desktop and laptop troubleshooting•Microsoft office support•Printer troubleshooting Show less

      • Senior Technical Service Rep

        Jan 2012 - Jun 2019
      • Technical Service Rep

        Feb 2007 - Jan 2012
    • Century 21 Real Estate LLC

      Jun 2021 - Sept 2022
      Concierge Service Manager
    • CENTURY 21®

      Aug 2022 - Jan 2023
      Brand Support Operations Manager
  • Licenses & Certifications

    • CompTIA A+

    • CompTIA Network+

    • Business Innovation Foundations

      LinkedIn
      Oct 2022
      View certificate certificate