James Cadillo

Experience

• 

  Fiserv

  Mar 2001 - Mar 2006

  Associate Technical Client Services Rep

  Microsoft Outlook, Excel, Word•Handled a high volume of calls•Monitor and troubleshoot ATMs and Hosts issues•Help Desk for clients, networks, ATM technicians, and AMEX customers•Monitor Debit card traffic for denials and timeouts•Worked with networks such as VISA, NYCE, PLUS, and AMEX to resolve Debit card issues

• 

  Realogy Holdings Corp.

  Feb 2007 - Jun 2019

  Level 2 support exclusively for Century21 real estate agents, and brokers•Provide level 2 technical support for all Century21 applications and websites•Remote into customer’s computers when needed for tech support•Use of HEAT ticketing system•Open and follow up on tickets with external vendors for various applications•Handle a high volume of calls•Respond to and escalate issues reported via email•Active Directory•Desktop and laptop troubleshooting•Microsoft office support•Printer troubleshooting Show less

  • Senior Technical Service Rep

    Jan 2012 - Jun 2019

  • Technical Service Rep

    Feb 2007 - Jan 2012
• 

  Century 21 Real Estate LLC

  Jun 2021 - Sept 2022

  Concierge Service Manager
• 

  CENTURY 21®

  Aug 2022 - Jan 2023

  Brand Support Operations Manager