Melanie Sexton

Experience

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  Lone Star Park

  Jan 1997 - Dec 1999

  Veterinary Test Technician

  Under the direction of Dr. T.K. Hardy and Dr. Johnny Brown, I drew blood on selected horses following each race. Spun down the samples and sent them in to be tested by the Racing Commission. Prior to this / worked with both vets at Trinity Meadows Raceway in Weatherford, TX.

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  Carter BloodCare

  Apr 2000 - Feb 2017

  My top goals are always: Customer Service, Compliance, and Competence.Responsibillities:* Overall supervision of Instructors and students in the Collections Training Department. * Ensure that initial and incumbent staff are trained in accordance with regulatory, organizational, and OSHA standards to ensure a safe blood supply. * Assist in developing and implementing effective and innovative ways to train the various learning styles with our current programs for over 10 years.* Support multiple functions / departments and work well independantly or with multiple individuals as a team effort. * Educating staff as well as visitors on the importance of blood donations by means of allogeneic and apheresis collections is a weekly opportunity. * Work daily with changing schedules, monitoring overtime to ensure ending result for payroll to be correct and within budget range for the department. * Order classroom supplies - also staying within budget.* Perform quality assurance monitoring, investigations, prevention, correction, tracking and trending due to errors or omissions.* Performance Appraisals / Disciplinary Corrective Actions are also a necessary part of my role.* Analyze, design, develop, implement, and evaluate training for systems end users - Part of which includes monthly SOP updates which require logical training for over 400 staff.* My goal is to put a smile on each face that I come accross!* I am a determined and assertive person who has an excellent attendance / performance track. Show less Responsible for overall supervision and development of 30 employeesRecruited, interviewed and hired team membersDeveloped staff accountability to ensure quality, customer service and cost efficiencyWas responsible for resolving employee conflicts, troubleshooting, taking corrective action and applying company policyProvided positive and constructive relationships with other departments to ensure customer satisfaction and goals were achievedMonitored staff performance including customer service skills, strict adherence to Standard Operating Procedures, productivity and competencyConducted performance evaluationsAdministered corrective action associated with internal and external auditsPerformed field audits to ensure risk management, process improvement, document control, safety and compliance were enforcedMaintained morale, motivation, and positive employee relations Show less I began my career at Carter Bloodcare as a Mobile Phlebotomist in April of 2000. I had the pleasure of loading and unloading vehicles - from vans to box trucks all over the metroplex and beyond to find the pre-determined blood drive location for the day. Once at the location, I would work with my team - set up the logistics of the blood drive - perform donor registration, medical history / mini-physicals, determine whether the donor was eligible to donate or if they were deferred based on safety for the donor / recipient. All the while - I had the opportunity to educate many donors on the importance of donating blood and blood components while providing excellent customer service. Once the last donor was seen, we would then commence to pack everything back up into the vehicles and drive back to the corporate headquarters in Bedford, TX. Once we returned, there was vehicle inspection to complete - as I was / am a driver, I would review all documentation prior to turning it in, turned in the blood / blood components to the lab, and would then start all over the next day. Some blood drives were inside set-ups and some were on our buses - either way - it was an interesting and fulfilling career. My favorite part of this job was to create long time donors from first time high school donors. My most favorite and enjoyable part of my job was to educate the high school kids about the importance of donating red blood cells, to give them the BEST customer service possible while collecting their life-saving donation and have them share with their friends and family their experience. I loved exceeding the daily goals! Show less

  • Education Coordinator

    Apr 2000 - Feb 2017

  • Operations Coordinator

    Feb 2006 - Nov 2006

  • Education Coordinator

    Jan 2003 - Jan 2006

  • Apheresis Instructor

    Mar 2002 - Feb 2003

  • Phlebotomist / Mobile Apheresis Team Leader

    Apr 2000 - Mar 2002
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  Collin County Community College

  Sept 2015 - Feb 2017

  Instructor

  My role:To help my students gain the skills and knowledge needed for their successful future! : )"Education is a gift that none can take away...."

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  Vitalant

  Feb 2017 - now

  Sr. Donor Care Manager - Mobile Collections

  Oversee daily operations of Mobile operations in both AZ and in LV and oversee Mobile Staging to ensure compliance, customer service, retention of donors and staff. As a team, we ensure the safety, purity, and potency of the blood supply collected. My responsibilities include: Payroll, quality events, performance appraisals, corrective actions, monthly red cell quality control, Onboarding, Safety Committee events - (as a Safety Coordinator), team building, and staff retention meetings, just to name a few. Show less