Jeffrey A. Kelm

Experience

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  United States Air Force

  Jan 1998 - Aug 2014

  -USAF Retired from Active Duty Technical Sergeant-Held various positions with increasing responsibility, with highly sought after leadership and organization skills throughout entire career.-A certified IT professional with over 20 years of experience as IT Project Manager (PMP), IT Manager (ITIL, ITSM), Information Systems Records Manager, Requirements Manager (BMC, Remedy, PWRR), Business Systems Analyst (ECBA), Leadership Instructor, Employee Training, Master Resilience Trainer, LAN/WAN Network Engineer (CCNA), Helpdesk Tier 1-2, Communication Copper & Fiber Optic Cable/Antenna Installer/Maintainer (BICSI 1&2), Heavy Equipment Operator (Licensed). Show less I administered and motivated 25 civilian and military technicians, maintaining departmental objectives in unit of governmental agency, leveraging knowledge of agency purposes, rules, regulations, procedures, and practices. I periodically assessed the impact of reports, papers and other records prepared by personnel for clarity, completeness, accuracy and conformance with agency policies. I exhibited keen eye for detail while evaluating unit workload, schedules, personnel assignments, and status of ongoing work and projects and available personnel in order to plan unit activities.⇨ Designed and maintained budget for 100+ IT employees, by creating over 200 work schedules and 100+ training plans, developing over 100 future leaders, all with a budget in excess of $1M with a variance rate in 95% range.⇨ Bolstered retrieval time of records by 50% through migrating paper to electronic communications database. Show less I was hired within a capacity of Command, Control, Communications, and Computer, C4 Systems Project Manager where I utilized solid technical acuity to manage over $500 thousand of Air Force assets. I leveraged modern research techniques to research and implement new technology. I worked closely with vendor’s/company personnel to facilitate purchases. I expertly performed security risk assessments of moderately complex projects, new technologies, business partners, and third parties. I headed and defined project’s objectives using waterfall methodology, while overseeing quality control throughout its life cycle.⇨ Conceptualized, defined, and integrated risk management strategies as well as educated and consulted with risk owners on best practices.⇨ Delivered strategic direction and consultative support to individuals and teams on information security risk, to guide the security direction of agency development projects and departmental initiatives.⇨ Guided and proposed recommendation to owners in the identification, development, and testing of information security controls for risk mitigation effectiveness. Show less -As a Leadership Instructor at Keesler AFB, I conducted Enlisted Professional Military Education (EPME) instruction as outlined in Air Force directives. Prepared facility/classroom/auditorium for instruction. Maintained lesson plans, textbooks, test and measurement devices, student workbooks, handouts and lesson aids. Instructed up to 50 students at one time. Trained and certified 100+ future leaders and managers in Air Force. Managed all aspects of Leadership School graduation ceremonies.-As a Master Resilience Trainer at AMC Headquarters, Scott AFB, IL, I held squadron briefings at various locations and organizations to facilitate transitioning Soldiers and Airmen from battlefield locations to state-side home bases. This resiliency training provided coping tools and exercises to aid in dealing with the stresses of war-time deployments and everyday operational tempo. Show less – At various locations during my military career I spent 5+ years in IT Service Desk experience for an enterprise organization. Here I gained experience with troubleshooting and maintaining various technologies such as; Windows Server 2008-2012, Active Directory and Exchange Server, Remedy ITSM, Cisco ASA/Firewall general configuration, Microsoft SharePoint from 2009-2014, WSUS, WDS, Microsoft SQL Server, MPLS IPv4 & IPv6, and Data Center Blade Server & Switch integration.As a Knowledge Operations Manager, I was responsible for overseeing preparations for over 20+ Inspector General (IG) inspections. Show less – I received DoD 8570 training that enabled me to be proficient with VTP, HSRP/VRRP, LACP, and switching. I worked with teams to install and maintain IP networking & IP telephone (IP phones, SIP trunking, etc. I also provided Tier I-III support to customers to include localized troubleshooting of reported computer hardware, software, user environment and operating system issues. Provided email, internet, and networking support to include but not limited to: Add, remove, or update user account information in Active Directory. I was also trained to install, configure, and support licensed software and any subsequent software/client upgrades. I was formally trained in and I served in the capacity of Information Systems Records Manager at multiple assignments in my Air Force career, where I vigilantly updated and maintained countless unit records in multiple databases in preparation for over 20+ IG inspections. Show less – The months after September 11, 2001, my team and I installed and maintained copper and fiber optic cable supporting 6th Air Mobility Wing, United States Central Command (USCENTCOM), United States Special Operations Command (USSOCOM), Special Operations Command Central (SOCCENT), and 48 tenant units assigned to MacDill AFB---this directly supported the CENTCOM Coalition of 34 nations that formed to fight terrorism. While stationed in Germany, as a SME (Subject Matter Expert) I also Led 10-person teams supplying innovative solutions to Air Force, Army, and various DoD clients across Europe. I Performed annual optimization inspections, installations, and removals on 661 microwave Global Information Grid, HF, VHF, and UHF antenna systems valued more than $84 million. I utilized CCNA training to install and maintain LAN/WAN infrastructure and equipment. I also led, advised, and assisted multiple DoD units on initiating, surveying, and completing self-help engineering and installation projects. Show less

  • Technical Sergeant, Retired

    Aug 1998 - Aug 2014

  • IT Manager / Unit Training Manager / Quality Assurance Manager

    Jan 2012 - Jan 2014

  • IT Project Manager / Requirements Manager / Business Systems Analyst

    Jan 2009 - Jan 2013

  • Professional Military Education (PME) Leadership Instructor / Master Resilience Trainer

    Jan 2005 - Jan 2013

  • Client Systems Tier 1-2 / Knowledge Operations Manager

    Jan 2002 - Jan 2013

  • LAN/WAN Network Engineer / Information Systems Records Manager

    Jan 2002 - Jan 2013

  • Nuclear Missile Cable Affairs / Purchasing Manager

    Jan 2005 - Jan 2007

  • Network ISP/OSP/OTA Installer/Maintainer

    Jan 1998 - Jan 2005
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  Sullivan County Community Hospital

  Jun 2014 - Jul 2017

  IT Systems Analyst /Network Admin/Project Manager

  As an IT system Analyst and project manager, I am accountable for the deployment, requirements, analysis, and maintenance of software/hardware supporting Athenahealth EHR/EMR (Electronic Health/Medical Records) systems for one hospital and six clinics in the Sullivan, Greene, and Knox County Indiana area. I harnessed astute technical capabilities during designing, coordinating, and installing company infrastructure in line with set standards. I demonstrated superior level of expertise in supervising and executing comprehensive IT project management functions, system administrator duties, such as database upgrade/maintenance, and Help Desk management for over 365 users. I used technical skills in installing, configuring, and supporting licensed software and subsequent software and client upgrades. I initiated adequate system of internal control by assessing, defining, and enforcing policies and processes, which resulted in enhancing the mitigation, reporting, and analysis of information security risk.⇨ Credited for building and installing LANs, WANs, internet and intranet systems, network, and security segments.⇨ Achieved maximum level of customer satisfaction by providing tier I-III support to customers including localized troubleshooting of reported computer hardware, software, user environment, and operating system issues.⇨ Kept abreast on the latest information security risks as well as oversaw network and system performance.⇨ Supported the integration of new technologies into existing data center environment and system configurations. Show less

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  FS24-7 Ltd

  Jul 2017 - Jan 2022

  Network Field Technician

  While working here, I ensured the timely delivery of high-quality data and networking support to corporate end users, integrators, carriers, and network equipment manufacturers. I enhanced and bolstered client knowledge and expertise by leading development program on routing and switching, wireless LAN, VPN security, and IP communications technologies to make cost-effective, single-source service solutions, resulting in meeting customer’s individual requirements.⇨ Successfully transferred over 50K live data, voice, and video circuits for Chase Banks in the Indianapolis metropolitan area to new routing and firewall equipment with flawless, uninterrupted service to the client with minimal downtime. Show less

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  Cyberian Technologies

  Oct 2017 - Nov 2018

  Tier 2 Engineer

  I rendered exceptional technical support and service as a consummate professional to clients at multiple levels. I skillfully identified, analyzed, and promptly resolved client issues while documenting activities, billable time, and remediation notes in ConnectWise database.⇨ Recognized as an active team member of helpdesk, level 2, and level 3 engineering team.⇨ Developed expert level of knowledge and understanding regarding server automation products such as Opsware, SCM, and SCOM as well as broad expertise in VMware ESXi, Microsoft Azure, and Active Directory.⇨ Gained customer satisfaction with 135+ satisfied businesses by maintaining and installing all IT equipment from desktop to server farm and every piece of equipment in between, with minimal downtime and attention to detail. Show less

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  Eimagine

  Nov 2018 - Jul 2020

  During my time on a state contract, I completed all the aspects of operations, including establishing working relations with multiple state databases at Family and Social Services Administration in Indianapolis. Delivered active functional support and guidance to functional managers regarding system capabilities, systems internal controls, and available data for recurring and nonrecurring reports. Responsible for defining, analyzing, validating and documenting business requirements, needs and processes. ⇨ Critical role player in the Software Development Lifecycle by creating hot-fix release notes and knowledge base articles for the client and end users.⇨ Devised, formulated, and implemented a helpdesk management plan to organize, minimize, and optimize the Jira helpdesk tickets by using Microsoft Dynamics CRM.⇨ Achieved senior leadership goal to cut Jira ticket backlog in half, by enhancing labeling while tracking metrics in ticket ageing and tracking resulting in faster response time. Show less During my time with eimagine in a federal contract role, I diligently perform and complete all the aspects of operations, including establishing working relations with multiple federal DoD databases at Defense Finance and Accounting Service in Indianapolis. I deliver active functional support and guidance to functional managers regarding system capabilities, systems internal controls, and available data for recurring and nonrecurring reports. I display a keen eye for detail during creating and organizing repeatable, sustainable and automated reconciliations, workbooks, workflow for variance, and management reports with ACL software scripting by interpreting financial data logic into custom programming/coding. Conducted end-to-end and ad-hoc variance research on several large datasets from multiple databases.⇨ Enhanced senior management decision making process by designing and consolidating reports through applying data analytics and evaluative concepts.⇨ Devised, formulated, and implemented a configuration management plan using large sets of data for the end state solutions with Apache Hadoop and HiveQL (SQL-like) queries to reconcile multiple data sets, as well as using other tools such as Hive, Pig, Python, and R.⇨ Achieved 100% accuracy rate with more than 52 financial data reconciliations in 9 months, while reaching client's set goals of 50 reconciliations of at least 95%. Show less

  • Business, Data, and CRM Configuration Analyst (Laid-off due to COVID-19)

    Oct 2019 - Jul 2020

  • Data Analyst/Developer

    Nov 2018 - Oct 2019
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  Franciscan Alliance, Inc.

  Sept 2020 - now

  Business Analyst IV