YATHI RAJU

Experience

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  NetVision Cybertech Ltd

  Feb 2003 - Jun 2005

  Customer Service Executive

   Tele sales – Telephone and I S P Calling up customers overseas collecting data presenting them an alternative efficient product, convincing them and selling

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  TTK Health Care Services Pvt Ltd

  Sept 2005 - Apr 2006

  Customer Service Executive

   Claims process Providing front end support for medical insurance related queries, claim settlements, trouble shooting for mediclaims Providing helpdesk for medical insurance for corporate clients

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  Vantage Insurance Brokers Pvt. Ltd

  May 2006 - May 2011

  Manager

   Handling a team of executives in operations Providing front end support for employee benefits - medical insurance related queries, monitoring claim settlements, handling queries related to mediclaims Providing medical insurance helpdesk for corporate clients Providing orientation on employee benefits to existing and prospective clients Presentations for corporate for proposing insurance products. Maintaining records of all transactions. Arranging of Health Talk, Seminars and Health checkup camps at client locations. Structured a unique Web based training program Developed an Online Training Manual – which is uploaded on company's webpage Responsible for arranging a simultaneous training program on General Insurance platforms for all associates across India Interviewing and selection of associates for suitable positions in the organization Show less

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  Prudent Insurance Brokers Ind Pvt. Ltd.

  May 2011 - Jan 2012

  Principal Consultant

   Heading a team of Customer Support Managers  Building Client relations and client retention  Handling Customer queries and escalations Managing Renewals

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  Vipul Medcorp TPA PVT LTD

  Feb 2012 - Mar 2014

  Manager

   Handling a team of Customer Support Executives and Assistant Managers  Building Client relations and client retention  Key relationship building with Insurers Providing monthly claims management information of respective underwriting offices  Providing immediate assistance on claim related details to Divisional offices of insurers Troubleshooting the Mediclaim related disputes with underwriters on medical grounds Meeting prospective clients and proving presentations of our services. Preparing TPA service charge bills to underwriting offices. Assisting joining formalities for new joiners Monitoring vendor payments Show less

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  DXC Technology

  Feb 2014 - now

  Team Lead

   Customer facing role to interface with technical expertise Handling client from UK and USA Client ledger review, with a consideration of outstanding premium debt, payable return premiums, claims and refunds, outstanding cash Rendering client statement of accounts periodically Client statement reconciliation Updating and maintaining client banking details on the accounting system Premium receipt allocation against the correct policies, claim and return premium payments Handling currency conversion as required Managing Premium warranty policies and notice of cancellations Dealing with bureau market related queries (Lloyds, LIRMA and ILU) Generating reports and preparing data for the team for outstanding debt, payable claims and return premiums and outstanding claims Analyzing the ledger against the defined target and working towards achieving the defined targets Claim settlement  Correspondence with beneficiaries Query handling from client and internal teams Managing queries for the teams Training new team members Show less