Experience

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  Wiltshire council

  Apr 2008 - Jul 2015

  Developing social media strategy, managing social customer services team, growing online communities, implementing policies and a culture of social media. Supporting operational migration of Wiltshire Council responsive website and open source CMS. Working with services to re-design and migrate content - pushing for a digital by default approach. Developing CMS training, new governance and policies for online. Working on internal and external digital channels, focusing on behaviour change and customer relationships to support reputation management. Show less My role involves exploring and developing new communications techniques specifically in the area of social media for the council.Looking at what types of social media can improve the reputation of the council, deliver demonstrable changes in behaviour and cut the cost of communicating with customers.I regularly train colleagues across the council on how to use social media platforms, as well as provide advice and guidance on what platforms will best support their aims for engaging with customers and improving service delivery. Show less

  • Digital Services Team Leader

    May 2014 - Jul 2015

  • Social Media Officer

    Jan 2012 - May 2014

  • Locality Admin Team Leader

    Aug 2010 - Dec 2011

  • Customer Services Officer

    Apr 2008 - Jul 2010
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  Naturally social ltd

  Jul 2015 - now

  Leadership of hired and freelance team to deliver client work.Executing both strategic and tactical work in the field of marketing, specialising in social media (organic and paid) and press Wiltshire based social media agency dedicated to working with individuals, organisations and businesses to help them make sense of social media. We specialise in social media management and mentoring and are passionate about how building on-line relationships and communities will build your business and improve your reputation

  • Director

    Mar 2019 - now

  • Founder

    Jul 2015 - now
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  Enterprise nation

  Feb 2018 - Nov 2021

  She means business trainer

  Accredited trainer for Facebook’s She Means Business programme

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  Wiltshire digital drive

  Sept 2020 - now

  Director

  Wiltshire Digital Drive is a Community Interest Company (CIC) set up to refurbish and recycle donated laptops to gift back to the community, enabling education in Wiltshire and bridging the digital divide.

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  Dorothy house hospice care

  Jan 2023 - Sept 2023

  Agency campaign manager

  Oversight, direction and management of key marketing campaigns supporting organisational aims and fundraising targets. Project management, teamwork, strategy and leadership