Experience

• 

  Southwest airlines

  Mar 2001 - Mar 2006

  Senior loyalty marketing specialist

  Created customer loyalty through communication in various mediums including database direct marketing, e-mail campaigns, Internet content and promotional programs.

• 

  Lake austin spa resort

  Apr 2006 - Dec 2006

  Marketing manager

  Development and execution of strategic sales and marketing plans for the luxury market environment in order to achieve budget and revenue goals.

• 

  Keller williams realty, inc.

  Jan 2007 - Jan 2013

  Realtor

  Managed real estate transactions from initiation to closingPrepared forms needed for real estate transactions. CMA's, net sheets, purchase contracts and leases.Represented buyers and sellers in major real estate transactions.Multi-Million Dollar Producer in 2008, 2009, 2010, 2011, 2012 & 2013

• 

  Realty austin

  Jan 2013 - Jun 2013

  Realtor | the nest real estate group
• 

  Storybuilt

  Jun 2013 - Aug 2023

  Develop, promote, and train on company-wide sales philosophy and strategyCollaboration with key stakeholders on incentives campaigns, preferred partners, and customer experience initiativesDeveloped a comprehensive system to handle lead generation, nurturing, and conversion effectivelyEstablished goals, KPI's, and other metrics of success for the sales and support teamsProvide guidance and support to ensure these monthly and quarterly goals are met across all divisions and verticalsSupervise day-to-day operations including hiring, managing, training and development of the sales, transactions, support and CX teamsCustomer journey audit and mapping, touch point evaluation, and activation in CRM workflowsCreated alignment in sales processes, customer touchpoints, cadences, and programs across all divisions and verticals by creation of a Corporate CX PlaybookDeveloped comprehensive customer segmentation and the corresponding personalized marketing strategy to help drive loyalty program membership and desired member behaviorOversee all customer experience and retention strategiesDesignated and managing broker for StoryBuilt LLC in Texas establishing brokerage standards, overseeing business management and compliance with state law and local real estate regulations. Show less Sold $100MM+ in new construction homes while being a producing managerLead generation and nurturing to maintain successful sales pipeline to achieve revenue goalsLed the division in all aspects of the promotion, home sales, customer communication & relations, contract management and backlog managementEnsured division sales team meets monthly and quarterly sales goals using a relationship based selling strategy while maintaining a high level of customer satisfactionCollaboration with division leadership to establish pricing strategy with ongoing analysis of the marketOngoing strategic evaluation of the competitive environment and current offerings to ensure proper differentiation is articulated by the sales teamCollaborated with acquisitions, development, construction and design teams on new projectsProspected, marketed, and promoted new business on the divisional levelServed as the division's market expert, representing salesCollaboration with corporate marketing department to create innovative campaigns to drive traffic and promote sales implementation and training on new programs on a divisional levelImplementation of ongoing relationship building opportunities with all internal and external customer segmentsHired, trained, managed, mentored and supported division sales team in an environment of continual growthCreated a detailed relationship building broker outreach program to generate community and brand interestAddressed customer concerns, implemented changes to accounts, and effectively resolved sales and service-related complaints.Cultivated strong professional relationships with suppliers and key clients to drive long-term business developmentCoached, developed and motivated team to achieve revenue goalsOversaw all aspects of the resale division, Next Chapter Show less

  • BROKER | Vice President of Sales and Customer Experience

    Nov 2022 - Aug 2023

  • BROKER | Sales and Customer Experience Director

    Mar 2021 - Nov 2022

  • REALTOR | Division Sales Manager - Dallas

    Jun 2013 - Mar 2021
• 

  Dsd | developer services division

  Feb 2024 - now

  Head of sales
• 

  @properties - lone star | christie's international real estate

  Feb 2024 - now

  Broker associate | developer services division