Jean Pierre Méndez Correa

Peru

+91 xxxx xxxxx

[email protected]

Timeline
Oct 2013 - Jun 2014
Assistant System Analyst
CRC Outsourcing Perú S.A.C.
Oct 2014 - Apr 2015
End Users Support
Software Enterprise Services
May 2016 - Jul 2016
Helpdesk Analyst
COSAPISOFT - COSAPIDATA
Jul 2016 - May 2017
Security Network Operation Center Analyst
eBD (e-Business Distribution)
Jul 2018 - Jun 2019
Technical Assurance Analyst
BT Local Business (represented by Leading Edge Group (UK) Ltd)
Jun 2019 - Nov 2020
NOC Analyst
AYNITECH
Current Company
Nov 2020 - now
Customer Technical Service Analyst II
Mastercard
About me
Customer Technical Service Analyst II en Mastercard
Education
- Cetis utp
  2013 - 2013
  Administrador de base de datos oracle 11g
- Cibertec
  2023 - 2024
  Especialización en ciencia de datos
  Python FundamentalsData managementMachine LearningWeb scraping Data basesetc.
- Asociacion cultural peruano britanica (britanico)
  2014 - 2016
  Idiomas inglés avanzado
- Tecsup
  2014 - 2014
  Seguridad en sistemas de información
  - Módulo I – Seguridad de la Información.- Módulo II – Sistemas de Autenticación y Cifrado.- Módulo III - Seguridad Perimetral I.- Módulo IV – Sistemas de Detección y Prevención de Intrusos.- Módulo V – Seguridad Perimetral II.- Módulo VI – Seguridad por Contenidos.- Módulo VII – Ethical Hacking.
- Universidad tecnológica del perú
  2010 - 2018
  Grado en ingeniería ingeniería de redes y comunicaciones
  Activities and Societies: Taller de Boxeo. Taller de Teatro. Taller de Música.
- Viu - universidad internacional de valencia
  2023 - 2024
  Master's degree artificial intelligence
Experience
- Crc outsourcing perú s.a.c.
  Oct 2013 - Jun 2014
  Assistant system analyst
- Software enterprise services
  Oct 2014 - Apr 2015
  End users support
  • Support in Implementation of Ticketing System for Help Desk (Aranda).• Configuring and managing backup & restore procedures.• Mail account settings in Outlook.• Responsible for diagnosing & resolving hardware, software & end users problems• Structured cabling• Inventory Updating.
- Cosapisoft - cosapidata
  May 2016 - Jul 2016
  Helpdesk analyst
  Remote attention to users in the following scenarios (incidents or requests):• Attention to incidents and configuration on email (outlook).• Issues and requests in business applications.• Unlock Network users using Active directory.• WIFI network support.• Identifying and solving IT problems with printers, biometric devices, etc.• And others.
- Ebd (e-business distribution)
  Jul 2016 - May 2017
  Security network operation center analyst
- Bt local business (represented by leading edge group (uk) ltd)
  Jul 2018 - Jun 2019
  Technical assurance analyst
- Aynitech
  Jun 2019 - Nov 2020
  Noc analyst
- Mastercard
  Nov 2020 - now
  Customer technical service analyst ii
Licenses & Certifications
- Python for data science
  Ibm
  Sept 2023
  View certificate
- Devops essentials professional certificate
  Certiprof
  Aug 2020
- Scrum master professional certificate
  Certiprof
  Jul 2020
- Nse 2 network security associate
  Fortinet
  Oct 2019
- Introduction to data science
  Cisco
  Sept 2023
  View certificate
- Lifelong learning
  Certiprof
  Aug 2020
  View certificate
- Scrum foundation professional certificate
  Certiprof
  Jun 2020
- Itil® 4 foundation certification - it service management
  Axelos global best practice
  Aug 2019
- Python essentials 1
  Cisco
  Jul 2023
  View certificate