Experience

• 

  Shs sales & marketing (ie)

  Oct 1999 - Dec 2010

  Customer service team leader

  Oct 1999 – July 2009 SHS Sales & Marketing Office Administrator to Office Supervisor July 2009 - Dec 2010 Customer Service Team LeaderAfter the implementation of SAP a new department was set up within SHS Sales & Marketing in which I was given the position of Customer Service Team Leader, within this department there was a team of 4 staff Management of the team to ensure daily tasks and responsibilities are completed as expected Ensure SAP order flow processing for field sales reps, EDI orders and manual orders Ensure SAP order flow processing for Van Sale replenishment orders Delivery creation for all sales orders Assist with KPI reporting for the logistics manager Responsible for the smooth running of month end and producing the relevant reports to the business Dealing with queries from customers on the telephone Participate in daily/weekly & monthly management meetings on and off site Participate in quarterly stock takes with logistics manager  Investigation & resolution of queries within our other operating companies who handle and distribute our goods Dealing with internal queries from management & staff throughout all departments within our Clondalkin and head office in Belfast. Handling and processing customer complaints Day-to-day support on general queries from sales team and update regular information as required Maintenance of information and distribution as appropriate General administrative support for the sales and marketing team Raising, releasing and goods receipting purchase orders ready for payment Management of Customer accounts on SAP i.e. Opening, Closing and Suspension of accounts and liaising with Sales team and management to inform them of any such changes. As I was part of the Health & Safety committee I attended a Health & Safety committee meeting every quarter Show less

• 

  Uniphar

  Feb 2012 - May 2019

  MAIN DUTIES & RESPONSIBILITIES• Use of SAP & our warehouse management system • Responsible for ensuring forecast/build plan accuracy and supply of products our integrated planning system • Managing allocated lines closely to ensure sufficient supply to customers monthly• Managing seasonality products to ensure sufficient supply during these particular months• Report running to minimise out of stock situations & measure service level KPI’s• Managing ACS (agent cant supply) flags on products to give customers the most up to date return dates on our Website• Work closely with the Operations team to ensure an efficient service from Pre-wholesale into Wholesale• Interdepartmental customer and supplier queries• Managing lapsed stock and expired stock • Was the Project lead on stock transfer from the old facility to our new facility• Managing the replenishment of stocks in our depots countrywide• Product set up’s/maintenance• Daily & Weekly meetings with various stakeholders to ensure each dept is running smoothly and address any issues that arise• Attend monthly supplier meetings to maintain a good working relationship Show less  Responsible for the processing all Health & Beauty orders that are emailed, faxed and phoned into the office Processing of Hospital and Doctors surgery orders on SAP The resolution of all customer queries in an efficient and timely manor Liaising with the Reps on a daily basis i.e. checking the status of orders, taking and processing orders  Processing all Reps orders that are placed through their handheld device which come through to us in a Text file which is then sent to SAP, then checked and released by me on the same day. Also responsible for the timely processing of all Dental and Optician orders, taking payment by Visa and processing of payments. Liaising with the warehouse in our Finglas depot and making sure all Dunnes, Superquin and Penneys orders are processed and sent without any problems Show less

  • Supply Chain Planner

    Mar 2014 - May 2019

  • Allphar - Orders Dept

    Feb 2012 - Feb 2014
• 

  Perrigo company plc

  May 2019 - now

  • Integrated Supply Manager

    Mar 2024 - now

  • Planning Team Lead

    Sept 2021 - Mar 2024

  • Senior Procurement Planner

    May 2019 - Mar 2024