Experience

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  Minisolife

  Jan 2018 - Feb 2018

  Retail assistant

  - Built rapport with customers by summarising beauty product information. This enhanced effective cross and up selling of products by improving customer shopping experience and engagement.- Researched consumer behaviours and interests by interacting with consumers face-to-face and across social media platforms. Collaborations with trending brands were managed to promote sales.

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  Harry's education

  Jul 2018 - Aug 2018

  Teaching assistant for foreign teacher

  - Assisted the foreign language teaching by guiding, comforting, and planning activities for children. Classes and activities were delivered effectively with strong engagement/satisfaction from students.- Communicated with students/parents by answering questions and providing details of students’ progress to parents. Feedback was managed to help enhance the activities and events planning.

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  Zhongshan vanguard education

  Mar 2020 - Sept 2020

  English language teacher

  - Collaborated with staff by contributing ideas regard lesson content in staff meeting. New course modules were implemented successfully with 89% satisfaction from staff, students, and parents. - Listened actively to students’ feedback by interviewing them. Customised modules were designed and managed to track students’ progress. Students’ learning experience was further improved.

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  Lancaster university

  Aug 2021 - Dec 2021

  - Designed marketing materials for events such as posters. Events went successfully with a good amount of participants.- Organised bookshelves by categorising different types of books and learning materials. This helps students to find materials easier. - Supported staff by multitasking, such as food delivery, food preparation and event set-up. Events were well-organised and went successfully, receiving positive feedbacks from staff and customers.- Actively listened to staff and customers’ needs by clarifying, explaining, and summarising information. Rapport was built with both internal and customers contacts to meet objectives. - Assisted campaigns planning and execution to raise awareness of activities and sessions by creating advertising content for social media platforms such as Facebook, Twitter, and WeChat. Awareness of events and institute was risen and attracted students and parents.- Liaised with staff and different departments' managers by having meetings and email communication. Tasks were made efficiently and achieved target objectives.

  • Resources and Marketing Assistant

    Nov 2021 - Dec 2021

  • Catering Assistant

    Jul 2021 - Nov 2021

  • Summer School Support

    Aug 2021 - Oct 2021
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  Three left feet productions

  Sept 2021 - Oct 2021

  Production assistant

  - Assisted shows by creating light effect and communicating with performers. Shows went well with 100% positive feedback.- Communicated with people from different countries and did interpretation. Different parties' needs were met and made great shows.

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  Blue moon restaurant

  Sept 2021 - Sept 2021

  Waiting
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  Essentra

  Nov 2021 - now

  - Analysed data on Google Analytics and Hotjar to understand customer behaviour to update website (landing pages). This helps to enhance customer experience. - Collaborated with different teams to implement website update and survey by understanding various stakeholders' objectives and needs. - Created email campaigns on Dotdigital based on brand guideline and different countries/regions data.

  • EMEA Marketing Executive

    Feb 2025 - now

  • Search Engine Optimization Executive

    Mar 2024 - Feb 2025

  • Digital Ecommerce Trading Executive

    Nov 2021 - Apr 2024