Experience

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  Midwest cash

  Jan 2003 - Mar 2006

  Assistant manager/sales professional

  * Recruited by the CEO originally as a sales associate and later promoted to assistant manager for progressive, exemplary performance* Responsible for maintaining sales quota's while concurrently overseeing the sales floor and all associates* Develop sales end panel displays designed to improve sales and move specific items* Handle any customer concerns and questions * Balance all drawers and deliver weekly deposits * Process all incoming and outgoing product, organize customer accounts* Serve as a liaison between the company and detectives searching for stolen merchandiseNotable Achievements:* Maintained a record nine consecutive weeks above sales goals * Recognized twice for both diligence and record sales Show less

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  Knowledge learning corporation

  Mar 2006 - Aug 2008

  Teacher

  * Hired to improve and invigorate the Pre-School room until I could take over the Kindergarten through Fifth grade classes* Build lesson plans designed to enhance the literacy and knowledge of each student* Coordinate with developmental pathways with parents through conferences and meetings* Plan and book all field trips and guest speakers within budget parameters* Challenged to build on personal and institutional enrollment goals.

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  Panera bread

  May 2006 - Jul 2009

  Training manager

  * Responsible for the improvement of the computer based Customer IVR program that monitors our customer service which led to my store placing in the top five Panera's for customer satisfaction* Assist the manager in overseeing a $5 million per year location with more than 30 staff* Responsible for the store in the absence of the General Manager* Create, organize and implement procedures for training all new staff * Hire and train all new staff and Managers in Training* Maintain store supplies through ordering and receiving, recording profits and loss, and the safe* Handle any customer complaintsNotable Achievements:During my employment at the Aspen Grove location, we achieved the fifth best customer satisfaction percentage in the company (Fall 2008)Received several awards based on top sales and top customer satisfaction scores based on positive feedback from emails Show less

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  Knowledge universe

  Aug 2009 - May 2011

  Teacher and tutoring coordinator

  * Recruited by Director to revitalize the before and after school program and the Learning Adventures Tutoring program, which grew by 500% after my hiring * Structure and develop the tutoring program to increase both attendance and aptitude among the current students* Organize, structure, and coordinate lessons designed for individual instruction based on the needs of my students* Coordinate all field trips and guest speakers within budget parameters* Challenged to build on personal and institutional enrollment goals Show less

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  City of aurora

  May 2011 - Nov 2020

  Oversaw all circulation services, courier services, and security operations for the system’s 7 facilities and 150,000 card holders; directly supervise twenty-one circulation and security staff; build policies and procedures, statistical analyses, and digital assets meant to track usage for strategic direction; assist and develop some programming and outreach. Serve on point of contact for library automation systems and regional OCLC and INN-REACH borrowing services; train all staff in library circulation services; assist and develop programming and outreach. Show less * Developed and assisted in the marketing of an English Discussion Group for the Aurora Central Library that now averages 22-25 people per week* Implemented unique end panel displays within the Central Library's lower level reference staff * Create daily schedules per week to maintain the daily operations of the Reference department* Processing and displaying the incoming serials within the Library's reference area* Planned and coordinated the design of translated documents to assist patrons that do not speak English how to navigate basic computer systems as well as access our language database. * Assist and teach computer classes on basic computer programming* Conduct daily reference interviews and readers' advisories for patrons seeking assistance* Assisting in the development of two library programs (Science in the Stacks - which is a Scientific program modeled after the famous Scientifique; and Spanish Discussion Group - a Spanish Group tailored to introduce modern Spanish culture through the Spanish language)* Represented the library through multiple televised book clubs and booths at local Aurora schools and community organizations* Designed an altered book program partnered with Aurora and Cherry Creek schools Show less

  • Circulation Supervisor

    Jan 2017 - Nov 2020

  • Librarian Assistant II

    May 2011 - Jan 2017
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  The john p. holt brentwood library

  Nov 2020 - now

  Work with Director to oversee all aspects of the Library’s operations, including supervising all public service departments and its 36 managers and staff; develop strategic planning and leadership initiatives based on data analysis and key stakeholders; meet with department heads to develop programs and procedure to increase patron engagement; work with Library Director to develop and administer a $3.3 million budget; negotiate 30-50 vendor contracts annually; administer all online library databases; coordinate the physical maintenance and upgrades of a 55,000 square foot facility. Show less Blended Management and Assistant Director position; Supervised, directed, and evaluated Reference Department and its 8 staff, while indirectly advising and assisting public service departments and its 28 staff; oversee the Reference Department’s 160,000 piece collection, special collections, and library online databases; work with Library Director and key staff to develop and administer a $3 million budget; negotiate 30-50 vendor contracts and develop and administer all online library databases; collaborate with Director and key stakeholders in the Strategic Direction of the library, coordinate the physical maintenance and upgrades of a 55,000 square foot facility. Serve as representative for the Nashville Area Library Alliance group, Brentwood Commission relations, and several in-house committees. Show less

  • Assistant Director

    Jul 2022 - now

  • Public Services Manager

    Nov 2020 - Jul 2022