Mukesh Dhakar

Mukesh Dhakar

Desktop Support Engineer L1 & L2

Followers of Mukesh Dhakar739 followers
location of Mukesh DhakarNoida, Uttar Pradesh, India

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  • Timeline

  • About me

    IT Operations & Infrastructure Management !! System Administrator !! Windows Administrator !! M365 Administrator !!

  • Education

    • Rajiv Gandhi Prodyogiki Vishwavidyalaya

      2010 - 2013
      Master of Computer Applications(MCA) COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES
    • Jiwaji University

      2006 - 2009
      BCA COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES
  • Experience

    • RENOVISION AUTOMATION SERVICES PVT.LTD

      Jan 2014 - Dec 2016
      Desktop Support Engineer L1 & L2

      Client -SRF Limited

    • Apis India Ltd

      Dec 2016 - Apr 2018
      Executive IT
    • Bayaweaver

      Apr 2018 - Sept 2019
      Senior Executive IT
    • AFRY

      Sept 2019 - now
      Regional IT Service Coordinator.

      Working on Microsoft 365 Applications including Exchange, Outlook, Active Directory, Teams, Sharepoint, Windows, Office Packeage, License Single Sign-on Applications.Managing File Server and its permissions, Domain Controller, Print Servers Etc.Managing different software’s inventory and centralize license configuration. Software’s support on Rocscience, Midas, AutoCAD LT, AutoCAD Civil 3D, Bentley Software, and other Geotechnical/HydroSoftware.IT Asset inventory management at corporate office and project locations.Managing ILL at remote/project and corporate office Location.Vendor Management, Negotiation, Procurement of IT tools/Hardware.Installation of applications and software’s through Software Center.Designing the escalation & managing the critical processesGenerating internal reports and monthly MMCM participation to show monthly performance.Upgrading & deploying preventive and break down maintenance plans, involving in the selection and vetting the new Assets requirement of the organizationSupport Business Development for Tender site support and bid uploading & Power App data base manage. Show less

  • Licenses & Certifications

    • Microsoft Certified Systems Administrator (MCSA)

      Microsoft
    • Microsoft Certified Solutions Associate: Office 365

      Microsoft
    • IT Information Library Foundations Certification (ITIL@V4)

      Simplilearn
      May 2025
      View certificate certificate