Kevin Brennan

Experience

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  Circuit City

  Jan 1988 - Jan 1999

  District Manager

  Managed 6 stores ($160-million annual sales) with 35-40 managers and 270-400 employees. Directly accountable for all store operations, including profit and loss, budgeting, staffing, merchandising, product pricing, advertising, inventory, scheduling, theft prevention, customer relations, company reports, facilities maintenance, and store manager development / recruitment.  Recognized as the Tampa Bay market leader in pricing, staff development, inventory turnover and shrinkage control, and merchandising. Show less

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  Sunbelt Staffing

  Jan 2001 - Jan 2007

  Recruitment Consultant and Marketing

  Sought qualified professionals to fill healthcare positions throughout the country. Hired on as a healthcare recruiter and quickly promoted to marketing manager/recruiter within one year of employment.  Spearheaded brand new market for company, going from 0 to 80 working candidates within one year, and continually adding as much on a yearly basis. Market became one of the top two companywide. Researched, hired, and trained new healthcare employees, implementing improvements to streamline processes. Consistently enlisted to train staff on marketing strategies.  Maintained highest gross margin percentage in company for 5 years (out of 100 recruiters), gaining a 31% company profit. Show less

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  US Telecommunications, Inc. USTCi

  Jan 2007 - Jan 2014

  VP Sales and Marketing

  . Lead and directed a team of Sales and Account Managers that were the major Sales and Marketing force for Verizon FiOS services throughout the Tampa bay and Dallas Fort Worth areas in the MDU space. My team excelled at direct sales strategies, account management, new account acquisition, sales events, and implementation of marketing strategies., Train, Manage and Coach team of sales professionals Cultivate relationship with Verizon Management to increase opportunity for contract growthAccomplishments National Campaign Sales Leader  Opened new Contract regions (NJ) and Sales Channels (Event Marketing) Show less

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  Blue Rock Reo Services LLc

  Apr 2013 - Dec 2017

  Owner/Operator

  Founded and grew business from the ground up, rising from 0 to 190 homes in less than three years. Manage/Oversee all business/crew operations including landscape, maintenance, renovations, and preservation of contracted properties.Developed and implemented a formal business structure, preparing business request for proposals (RFPs) to REO key decision makers of major banks.  Recruited and properly trained 15 contractors and managed 3 competent teams of 2 employees each

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  DXC Technology

  Dec 2017 - Aug 2020

  Service Delivery Manager

  DXC Technology combines application expertise with superior service and technical support to offer organizations a private cloud developed for the highest levels of performance, security and speed. The DXC Technology team specializes in the rapid deployment of complex enterprise applications with seamless integrations across on-premise, third party and public cloud solutions to deliver a customizable, hybrid cloud platform. Advanced compliance and regulatory certifications, strict adherence to ITIL standards, 24/7 support and a 99.99% guaranteed uptime have earned Concerto an industry-leading customer retention rate and recognition as a pioneer in cloud computing, including Microsoft’s U.S. Independent Software Vendor (ISV) of the Year for Cloud Solutions.As DXC Technology Service Delivery Manager, my role includes:• Oversees, facilitates, and administers ITIL based service support and/or technical account management for 208+ in the coordination of incident ownership and customer account management for a 24x7 basis.• Management and oversight of service delivery processes, which includes incident management, problem management, request management, change management, service level management and configuration management as well as resource coordination, customer management, dispute and technical resolution management, and communications at various levels during services engagements from tactical (incident based) to strategic of small to mid-level clients. • Work closely with technical delivery teams, driving and overseeing delivery of projects as well as providing ongoing service management in a fast paced and sometimes complex, highly technical environment. • Exhibit a high level of ownership and accountability for managing and delivering cloud-based projects and the coordination of incident ownership and customer account management on a 24x7 basis. Show less

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  ENAVATE

  Aug 2020 - Jun 2023

  Senior Service Delivery Manager

  We transform businesses and the lives they touch. To us it's personal.

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  US Telecommunications, Inc. (USTCi)

  May 2023 - now

  National Director