Sarah Holden

Experience

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  Carluccio's

  Jul 2009 - Nov 2009

  Barista

  Working in a busy city restaurant under pressure as part of a bar team and larger restaurant team; I provided in depth knowledge of products and quality service to customers. Developed responsibility for opening and closing of two bars and accounting for bar till, maintenance and re-ordering of stock.

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  Walt Disney World

  May 2011 - Apr 2012

  Cast Member

  As part of the Cultural Representative Program, I worked to provide information on the culture, customs and people of the United Kingdom to guests from around the world. This position also offered the opportunity to work as part of a small team alongside hundreds of other cast members to provide world renowned guest service. Work entailed persuasion, negotiation and selling of high end, custom made products; most of which I was involved in making. I also developed training and supervisory skills as well as confidence dealing face to face with large volumes of guests delivering first class guest service. Show less

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  The Disney Store

  Jul 2012 - Nov 2013

  Cast Member

  Sales Assistant. Responsible for the weekly delivery intake, managing cash registers and cashing out. Visual merchandising of store displays and windows. Selected Cast Member of the Quarter, for 4 out of 5 Quarters while employed and a Disney Ambassador promoting the values of the company among fellow cast members and guests to provide best guest service. Also put forward for the Prospects management training program.

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  Walt Disney World

  Dec 2013 - Feb 2015

  Cast Member/Assistant Manager

  Working as a Cultural Representative as part of the Historical Research Center. Working alone and as part of a team to both produce and sell high end products and services. Target driven sales role which involved heavy guest interaction and world renowned guest service. I progressed through the company to become an assistant manager, acting as manager in their absence to open and run the store and to manage and drive the team and sales. I managed weekly stock take and stock levels; matching daily and weekly sales reports and liaised with Disney managers to achieve the successful running of our store. Show less

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  Barclays UK

  Apr 2015 - Apr 2018

  Community Banker

  Working as a representative for the bank in the local community, I ensure the smooth running of basic banking transactions while maintaining a professional image. Answering customer queries regarding finance and banking, providing knowledge on the products and services offered. Responsible for cash management, I frequently take on sole control of the cash held in branch, dealing with the ordering, delivery and remittance of large volumes of cash, safely, accurately and effectively. Practical experience balancing a till accurately day to day and the processing, balancing and controlling of the branch cash book. Working every day to safeguard customers and the bank against fraudulent activity; verifying customer data confidentially and identifying possible financial fraud. Utilising new technology to educate and support customers manage their banking needs in new ways at home, or on the move. Show less

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  American Express

  Jan 2022 - now

  • Project Analyst

    Nov 2024 - now

  • TLS Communications Specialist

    Sept 2022 - Nov 2024

  • Travel and Lifestyle Consultant

    Apr 2018 - Nov 2024

  • TLS New Hire Coach

    Jan 2022 - Sept 2022