Ernest Lartey

Experience

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  Ghana Airways

  Jun 1997 - Oct 2004

  F/A
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  Capital One

  Aug 2006 - Apr 2013

  Sr. Coordinator
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  Bank of America

  Apr 2013 - Nov 2013

  Domain Operations Sr. Analyst – Merchant, Sys Ops Main & Mid

  *Proactively identify and research issues with applications and network delivery. *Triage and assign issues/tickets to responsible internal and external support groups *Provides resolution to an assortment of problems of moderately complex scope *Carry out routine and semi-routine analytical tasks and activities associated with one or more technical areas within the operations function. *Work with Oracle, UNIX, Wintel, HP NOC, Firewall, Proxy and DNS, etc., to troubleshoot network connectivity, server, application, file transmission, transaction processing till a resolution is met *Follow up and ensure problem tickets are handled timely and efficiently*Produces trending and analysis reports using problem reports and appropriate tools and develops recommendations with assistance.*Monitors significant Change implementations – facilitating bridge line, engaging correct resources and reviewing implementation plans.*Creates and updating Problem Tickets and logs.*Independently analyzes and identifies systems problems or data from monitoring system reports*Document new processes/procedure based on changes/initiatives. Show less

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  Serco Inc

  Dec 2013 - Dec 2014

  Network Analyst

  *Triage and troubleshoot failed devices and rectify problem or assign issue to responsible internal and external support groups *Statewide configuration of Intelligent Transportation devises (ITS). *Point of contact for network outages for statewide transport operation center.*Monitoring client ‘s IT equipment and performed preventive measures including implementing, maintaining and monitoring network.*Monitor data communications networks to ensure that networks are available to all system users.*Develop and follow troubleshooting procedures in an effort to resolve problems*Ability to verify that switches and routers as well as their configured network services and protocols, operate as intended within a given network specification.*Performed loading, upgrading the operation of network systems.*Pursued professional development opportunities to increase job skills and capabilities.*Performed corrective and preventive maintenance, operated and monitored multiple network systems.*Contributed to continuous process improvement efforts as they relate to current job assignment and other improvements throughout the company when identified.*Participate in an on-call rotation to ensure enterprise network is available 24/7.*Produces trending and analysis reports using problem reports and appropriate tools.Monitors significant Change implementations – facilitating bridge line, engaging correct resources Produces Daily Operations Reports – Device availability report and work order status report.Document new processes/procedure based on changes/initiatives. Show less

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  Bank of America

  Dec 2014 - Oct 2016

  Network Operations Engineer II

  Maintain LAN/WAN network, connectivity between datacenters and extranets; contact vendors to establish connectivity; deploy and configure routers, switches, and security firewalls. Monitor latency, bandwidth utilization, and the general condition of the WAN. . Apply strong knowledge of key networking protocols such as IP, UDP, TCP and multicast in the design and deployment of our network. Perform troubleshooting to identify root cause and provide required solution to prevent future recurrences. Work with other IT team members and technology service providers to design and implement new technologies and systems, and ensure compliance with Bank policies. Performs trouble-shooting support to diagnose complex system problems; analyzes hardware and software functionality; identifies, locates, resolves a Show less

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  Capital One

  Nov 2016 - now

  *Configure Cisco Routers and Switches hardware platforms, TCP/IP, and industry standard routing protocols*Perform troubleshooting to identify, resolve, and provide root cause analysis of network related issues*Assist with maintaining network Data Center and LAN / WAN infrastructure and systems for small, regional, and large office and call center environments*Support a large complex data and voice network infrastructure by using network monitoring and management tools *Perform network analysis and fault isolation on Telco circuits*Participate in and respond to system and network incidents*troubleshooting and incident response packet capture, application performance management, syslog, netflow *Provide technical support leadership on problem calls Show less

  • Network Engineer

    Feb 2018 - now

  • Enterprise Network Operations Support Analyst

    Nov 2016 - now