Experience

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  Men's health magazine

  Jul 2004 - Mar 2005

  Editorial intern
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  Best life magazine

  Mar 2005 - Oct 2006

  Assistant editor
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  Fitness magazine

  Oct 2006 - Dec 2010

  Nutrition editor
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  Self magazine

  Dec 2010 - Jun 2013

  Senior editor
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  Rise labs, inc.

  May 2013 - Oct 2014

  Head of coaching operations

  -- Developed a 150-person distributed workforce of registered dietitians. Designed and implemented end- to- end processes for recruiting, vetting, onboarding, and training.-- Created a replicable quality assurance process through the establishment of feedback loops between clients and coaches, and creation of original content including webinars, videos, and a dedicated help site.-- Collaborated with the engineering function to build MVPs and subsequent iterations of coaching platform, as well as internal and external tools.-- Built a coach community and provided daily moderation to increase coach engagement, networking, and surface marketing-oriented success stories.-- Managed content creation for general brand awareness. Content was distributed via channels including our website, social media, events and PR opportunities. Show less

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  Zesty, inc.

  Oct 2014 - Sept 2015

  Nutrition operations manager

  -- Led fulfillment of nutrition services to ensure high quality, timely and accurate delivery of orders to geographically disparate clients with varying needs.-- Defined key success drivers through user research with restaurant vendor partners and clients and incorporated key findings into scalable processes.-- Worked with product and engineering functions to improve internal and external tools to increase efficiency, scalability, and margins.-- Created original, on-brand client-facing communications materials.-- Established customer service processes to enable a clear feedback loop between clients and our organization.-- Led account management to ensure high client retention, renewals, and upsells. Show less

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  Spright.com

  Sept 2015 - Nov 2016

  Product operations manager

  -- Responsible for ensuring seamless product execution both online and offline. -- Developed and managed a pipeline of experts to lead workshops and community activities.-- Grew user base and engagement through funnel analysis, branded onboarding & community-building.-- Worked with engineering and design functions to develop user stories, identify new product features and organize product priorities.-- Designed and managed product QA processes.-- Handled inbound and outbound user communications such as new release updates, feedback, and bugs.-- Accountable to user engagement metrics and reported these company-wide on a regular basis. Show less

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  Cleo

  Dec 2016 - May 2019

  Operations & strategy manager, care operations
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  Self-employed

  May 2019 - Nov 2019

  Freelance consulting
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  The motherhood center of new york

  Nov 2019 - Feb 2022

  Director of operations
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  Carrot fertility

  Feb 2022 - now

  • Director, Global Operations, US, Canada & EMEA

    Mar 2023 - now

  • Sr. Manager, Global Operations, US & Canada

    Feb 2022 - Mar 2023