Sara Wells

Experience

• 

  Men's Health Magazine

  Jul 2004 - Mar 2005

  Editorial Intern
• 

  Best Life Magazine

  Mar 2005 - Oct 2006

  Assistant Editor
• 

  FITNESS Magazine

  Oct 2006 - Dec 2010

  Nutrition Editor
• 

  SELF MAGAZINE

  Dec 2010 - Jun 2013

  Senior Editor
• 

  RISE Labs, Inc.

  May 2013 - Oct 2014

  Head of Coaching Operations

  -- Developed a 150-person distributed workforce of registered dietitians. Designed and implemented end- to- end processes for recruiting, vetting, onboarding, and training.-- Created a replicable quality assurance process through the establishment of feedback loops between clients and coaches, and creation of original content including webinars, videos, and a dedicated help site.-- Collaborated with the engineering function to build MVPs and subsequent iterations of coaching platform, as well as internal and external tools.-- Built a coach community and provided daily moderation to increase coach engagement, networking, and surface marketing-oriented success stories.-- Managed content creation for general brand awareness. Content was distributed via channels including our website, social media, events and PR opportunities. Show less

• 

  Zesty, Inc.

  Oct 2014 - Sept 2015

  Nutrition Operations Manager

  -- Led fulfillment of nutrition services to ensure high quality, timely and accurate delivery of orders to geographically disparate clients with varying needs.-- Defined key success drivers through user research with restaurant vendor partners and clients and incorporated key findings into scalable processes.-- Worked with product and engineering functions to improve internal and external tools to increase efficiency, scalability, and margins.-- Created original, on-brand client-facing communications materials.-- Established customer service processes to enable a clear feedback loop between clients and our organization.-- Led account management to ensure high client retention, renewals, and upsells. Show less

• 

  Spright.com

  Sept 2015 - Nov 2016

  Product Operations Manager

  -- Responsible for ensuring seamless product execution both online and offline. -- Developed and managed a pipeline of experts to lead workshops and community activities.-- Grew user base and engagement through funnel analysis, branded onboarding & community-building.-- Worked with engineering and design functions to develop user stories, identify new product features and organize product priorities.-- Designed and managed product QA processes.-- Handled inbound and outbound user communications such as new release updates, feedback, and bugs.-- Accountable to user engagement metrics and reported these company-wide on a regular basis. Show less

• 

  Cleo

  Dec 2016 - May 2019

  Operations & Strategy Manager, Care Operations
• 

  Self-Employed

  May 2019 - Nov 2019

  Freelance Consulting
• 

  The Motherhood Center of New York

  Nov 2019 - Feb 2022

  Director Of Operations
• 

  Carrot Fertility

  Feb 2022 - now

  • Director, Global Operations, US, Canada & EMEA

    Mar 2023 - now

  • Sr. Manager, Global Operations, US & Canada

    Feb 2022 - Mar 2023