Jowann M.

Experience

• 

  Florida Department of Transportation

  Oct 2007 - May 2015

  • Troubleshoot and Support VMware vSphere ESXi 4.0 environment for the local and enterprise environments of over 50 virtual servers. • Lead other district domain administrators through virtual server disaster recovery, VMware VDR rebuilds, and virtual server restores within their local environments using Symantec Pure Disk.• Lead and organize the deployment of computer systems for the district office each fiscal year of over 200 users.• Prepare and deploy computer systems via Operating System Deployment (OSD) and Windows Deployment Services (WDS).• Support, install and upgrade SCCM workstation client software.• Manage SharePoint 2010 environment for the local production environment. • Provide switch maintenance and network monitoring for the local area network.• Provides support for Symantec PureDisk backup/restore processes of local user's files/folders, all district servers to include recovery, documentation, and adherence to policies and procedures. • Manage Active Directory by assigning computers to the appropriate organizational unit and creating security groups.• Create and deploy Group Policy Objects in the local district office's domain environment. Along with creating GPO reports for GPO deployment testing and troubleshooting.• Relocates software from the replaced workstations to the new one and verifies functionality of all applications. • Gathers required information for property management reports and maintain an inventory of printers, computers and servers via SharePoint 2010 & 2013, SQL 2008R2, 2012, & Nagios.• Prepares older replaced computers for surplus, cost center migrations and computer relocations.• Support and configure Siemens VoIP phone systems Show less

  • Lead Systems Support Specialist

    Apr 2013 - May 2015

  • Special Applications and Desktop Support Technician

    Jul 2011 - Apr 2013

  • Laboratory Information Management System (LIMS) Technician

    Oct 2007 - Jul 2011
• 

  Santa Fe College

  Jan 2008 - Dec 2009

  Instructional Computer Labs

  • Create and prepare workstations via Symantec Ghost for over 150 local and remote computer labs.• Maintain inventory of Ghost images for each local and remote site.• Ghost student classroom lab computers and create custom batch scripts for unique images.• Complete job calls from departments around campus related to technology in the classrooms and labs.• Troubleshoot all printer related issues.

• 

  MagMutual

  May 2015 - Mar 2022

  • Manage VMware vSphere ESXi 6.7 environment of over 150 virtual servers by creating server templates, adding new datastores and troubleshooting performance related issues.•. Manage AWS environment of over 50 systems by building EC2 systems, presenting storage, creating S3 buckets and configuring VPCs.• Monitor all servers, infrastructure and backup systems to ensure high availability and security. Resolve issues as they arise and work with outside vendors as needed.• Act as escalation and overflow support for help desk in resolving employee computer issues and other system related issues.• Complete multiple projects as assigned by IT Vice President and management.• Create new employee Active Directory user accounts and Exchange mailboxes.• Support Barracuda email firewall by monitoring filtered emails and troubleshooting mail routing issues.• Create, deploy and troubleshoot Group Policy Objects. • Manage SCCM 2012 R2 environment by creating and deploying applications, managing Windows updates and updating standard PC images.• Assist the Development team with application and database related issues for SQL Server 2005-2014 systems. Show less • Providing System Administration for Windows environment of 300 end users and growing. • Working with different internal business units to help with escalated support issues. • Administering Windows Server; 2003 and 2008 r2 and 2012. • Working with Active Directory; basic administration all the way up to more advanced trees and forests. • Supporting and managing Microsoft Exchange 2010. • Supporting and managing VMware ESXi 5.5. • Working with backups and storage solutions. • Working with Licensing for different software and hardware companies they utilize. Show less

  • Network & Systems Administrator

    Nov 2015 - Mar 2022

  • Network Engineer

    May 2015 - Nov 2015
• 

  Georgia Lottery Corporation

  Mar 2022 - now

  Server & Database Administrator

  • Provide technical knowledge and function as a database and server maintenance resource.• Perform Database Backups and Restores.• Manage VMware vSphere ESXi 7.0 environment of over 300 servers by adding datastores, build virtual servers and troubleshooting performance related issues.• Proactively identify problems and implement solutions with internal systems. • Communicate with third party vendors when issues require escalating and follow up to ensure it has been resolved.• Configure server and file level backups in Commvault and perform restores upon request. • Provide tier 2 support for database access and resource issues within a helpdesk environment.• Provide support for the maintenance and operation of the database and server infrastructure and the applications housed within the infrastructure to include log auditing, service pack/hotfix application, user account creation and resource management.• Troubleshoot server hardware architectures including but not limited to RAID designs, memory configurations, NIC teaming and performance issues.• Create and maintain workstation standard images in SmartDeploy and deploy applications for all local and remote offices. Show less