Heather Lee

Experience

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  Texas A&M University

  May 2021 - Dec 2021

  Open Access Lab Student Assistant

  ● Maintain support for 700+ workstations and printers across campus● Keep all workstations up to date by reimaging PCs and installing necessary software● Troubleshoot printer/PC problems, perform software/hardware oversight● Assist professors by instructing how to use certain programs and setting up necessary hardware● Communicate with customers to understand their needs and provide technical solutions

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  Qualitest

  Jan 2022 - May 2023

  ●Software quality assurance services for Google projects●Build test data sets, debug and analyze them - apply changes to the language model, test and launch.●Conduct daily scrum meeting for a mid-sized team●Lead weekly internal syncs with Google engineers and stakeholders, updating notes and agenda, working towards UI/UX alignment and quality improvement for international media/data provider launches●Act as the quality gatekeeper and Point of Contact for international media provider launches on Google Search ●Extract data using SQL/BigQuery, and feed it into automated experiments to conduct data analysis.●Serving as a point of contact for Google engineers and consultants during Bug Triaging.●Identify, analyze and report, in order to assist launch products of the highest quality. ●Write ongoing documentation, create training materials and launch documents. Show less ●Work with product teams at Google and engineering teams at Qualitest to improve feature deliveries, and content accuracy by analyzing Google search data. ●Provide natural native-language expertise for a wide range of topic areas and help to define software needs and evaluate the natural language understanding coverage of products.Perform complex linguistic and functional testing of localized software applications and websites. ●Participate in technical design discussions on UI, UX for products launching in international markets. Identify and fix linguistic and cultural issues. ●Work with engineers within different product teams assisting them with internationalizing the code, externalizing content to be localized, and making improvements to localization. ●Help evaluate, test, and implement internationalization tools. ●Work with a wide range of systems, processes and technologies to capture, document, analyze requirements, and solve problems from end-to-end. ●Implement new features for internal and external users. Uphold high engineering standards and bring consistency to the many codebases and processes that are encountered. ●Analyze data trends for user needs for various features and provide analysis of future features. Show less

  • Data Analyst, supporting Google

    Sept 2022 - May 2023

  • SLS Quality Engineer, supporting Google

    Jan 2022 - Aug 2022
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  Samsung Semiconductor

  Jul 2023 - now

  Metrology Systems Engineer