Csaba Zsuk

Experience

• 

  Deutsche Telekom IT Solutions HU

  Jan 2014 - Apr 2022

  I am responsible for the technical coordination of an operation team (15 members) which provides 2nd and 3rd level Mobile Device Management (MDM) support for more than 80k devices (iOS, Android, MacOS, Windows Desktop) by using Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch. In addition, I'm still responsible for engineering tasks and providing last level support. My main tasks are:- Technical Coordination of an operation team - Monitor and manage team performance- Define KPIs for the team members- Mentoring, coaching- Single point of contact for my leaders and colleagues- Responsibility for the technical performance of the team - Making technical decisions during troubleshooting or problem calls - Advanced level troubleshooting - Prioritization of the team's tasks- Workload and resource management - Evaluating personal performances- Providing internal trainings to develop the team’s performance- Creating and maintaining a written knowledge database for the team Show less I was involved in engineering and innovation topics for Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch. It means: - project planning - solution planning - design and build-up of the infrastructure - advanced level of troubleshooting - last level support- professional level of mobile device management- management of Windows (Windows Server 2012 R2)and Linux (RedHat 7.5) servers- writing of MSSQL related queries - environmental installations and upgrades Main project: switching VPN solution on ~60k devices from CISCO AnyConnect to VMware Tunnel. It contained the planning of the needed infrastructure, changes, the installation process of the related servers, testing and the planning of the migration process. Show less Beside my tasks related to the system administrator position, I was responsible for the team's technical decisions and daily life in terms of the technical tasks. My main tasks (beside the previous point) were:- Represent the team in conference calls- Taking over new tasks and transmit them to the team - Responsibility for the service in its technical aspects- Being single point of contact for our leader(s), internal and external colleagues- Organize and lead technical meetings with the team - Technically help the team with deeper analysis and troubleshooting- Ensure and maintain the quality of the service provided by the team Show less My main tasks were:- Mobile Device Management- Supporting VMware's MDM technology (WorkspaceONE) on different Mobile Operating Systems - Providing 3rd level support for customers- Monitoring servers (Microsoft Windows Server 2008 and 2012)- Error prevention and troubleshooting- Designing and implementing installations, updates, configurations and changes on our platforms and servers- Taking part in project planning and the implementation of innovations- Report creation- Querying the database (MS SQL)- Incident and change management (ITIL)- Testing our platforms and the applications supported by us- Taking part in conference calls with customers, vendors and other colleagues- Daily cooperation with our foreign colleagues Show less

  • Professional Lead

    Apr 2020 - Apr 2022

  • Solution Engineer

    May 2019 - Apr 2020

  • System Administrator / Technical Coordinator

    Jul 2018 - May 2019

  • System Administrator

    Apr 2016 - May 2019

  • MDM Application Administrator

    Jun 2014 - Apr 2016

  • Quality Assurance Trainee

    Jan 2014 - Jun 2014
• 

  Tata Consultancy Services

  Apr 2022 - Feb 2024

  Support Lead

  Project for Vodafone Germany. Technical group lead of an operation team that provides 3rd level support for Operation Support Systems related applications and services. Built a strong team to succeed and meet the requirements together.

• 

  Deutsche Telekom IT Solutions HU

  Feb 2024 - now

  Service Delivery Manager

  Service Owner of the MDM service within Deutsche Telekom. Managing a global team and being responsible for one of the top services within the company.