Manuel Vazquez

Experience

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  Instituto Arangure

  Jul 2010 - Jun 2011

  Profesor asignaturas Ingles e Informática

  • Docente nivel secundaria Tres grados y Preparatoria 6 grados.• Elaboración de planeaciones y material manual y visual con material didáctico de editorial Mc Millan.• manejo de pizarrón digital.• Manejo y dominio de grupos de adolescentes y niños con sus respectivos niveles escolares.• Elaboración de exámenes y criterios de evaluación.

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  Medtronic de Mexico S. DE RL. DE C.V

  Jun 2011 - Jul 2012

  Sistemas Soporte técnico Infraestructura

  • Soporte técnico a aplicaciones de sistemas operativos como Office 2007 y 2010.• Migración de sistemas operativo XP a Windows 7 en computadoras administrativas.• Instalaciones de herramientas para personal administrativo (Sistema TRESS, exámenes para el área de RH entre otros).• Soporte a líneas de producción en remplazo, prevención y corrección de componentes de hardware como monitores, proyectores, ordenadores, impresoras, Quioscos para consulta de nómina y documentos relacionados con RH.• Soporte a impresoras Zebra.• Manejo de sistema de tickets para atención a usuarios.• Elaboración de patch cables Show less

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  SICC SIGUE

  Jan 2012 - Jan 2015

  Soporte Tecnico

  - Responsible for diagnosing & resolving hardware, software & end users’ problems. - Acting as the first point of contact for all IT & technical queries. - Developing the infrastructure and systems to meet the company’s needs. - Working within a TCP/IP network environment, including DHCP, DNS and ethernet - Involved in the rollout of software updates and patches. - Investigate specialist and complex IT support issues. - Communicating with third party technical specialists. - Configuring and managing backup & restore procedures. - Maintaining a wide range of computer hardware and software programs. - Identifying & reporting on the budgetary implications of IT projects and upgrades. - Provide secondary support for LAN administration. - Responsible for allocating work to junior staff and induction training for new staff. - Deploying new hardware, server backups & evaluating new software & security risks. - In-depth knowledge of Microsoft Windows client operating systems and Linux. - Windows & Microsoft Office up to Office 2010. Show less

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  Brier & Thorn, Inc

  May 2015 - May 2017

  Information Security Analyst

  - Investigating routine security related breaches and incidents. - Reporting on the latest threats and trends to customers and other interested parties via internal and external communication. - Monitoring security related tools, resources, equipment and functions. - Creating, testing and implementing data disaster recovery plans. - Installing firewalls, data encryption and other security measures. - Advising and providing input to the security and technical teams on risk management recommendations. - Dealing with high priority case escalations. - Dealing with enquiries via the telephone and email. - Reporting to senior managers on security system performance issues. - Analyzing security and log data to identify potential threats or weaknesses. Show less

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  Brier & Thorn Mexico, S.A.P.I de C.V

  Aug 2015 - Jan 2021

  Project Manager

  • Knowledge of project management methodology. • Excellent client/vendor relations • Ability to quickly solve day-to-day business problems. • Building effective relationships with others as a team member and a service provider. • Able to manage client expectations effectively. • Excellent communication, teambuilding and stakeholder management skills. • Ability to recognize and respond to opportunities within the business. • Project planning and implementation. • Experience in a client-facing role. • 90% + English spoken. - 2+ years in leading, monitoring, and implementing projects for information security managed services and consulting. - Setting clear and attainable project objectives. - Giving direction and support to project team. - Ensure all the Project phases are executed and monitored closely until completion with 100% customer satisfaction. - Providing project reports to the required standard and deadlines. - Planning and coordination resources and technical support. - Assisting with contractual correspondence. - Establishing, tracking, and maintaining project schedules. - Monitoring new project information as it emerges. - Tracking project deliverables using appropriate tools. - Assessing project issues and then developing solutions. - Making sure that projects remain within scope of services purchased. - Assembling and coordinating project staff. - Easy to negotiate with the ability to evaluate customer necessities, solve conflicts and enthusiastic as a team member. Show less

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  Teradata

  Jan 2021 - now

  Service Experience Analyst