Liz S.

Experience

• 

  Walt Disney World

  Dec 1998 - May 2001

  PC/LAN Analyst

  • Provided enterprise network support for over 300 users on Netware 4/5 and Windows NT/2000 servers, managing network users, resources and permissions• Supported standard and Disney-customized desktop and network applications on Windows 95/NT4/2000 clients• Configured and diagnosed computer problems with software, devices and network settings on IP and IPX networks in Token Ring and Ethernet environments• Maintained and monitored eight dedicated backup servers with Backup Exec• Created Ghost images to deploy new desktops and laptops• Trained team members on Disney’s backup strategy and usage of backup servers• Created technical documentation on processes and applications for my team and end users• Oriented new team members with on-call rotation schedule and on-call responsibilities Show less

• 

  Breakthru Beverage Group

  Jan 2002 - now

  •Use Winshuttle to do mass updates of SAP products, customers, and vendors to implement changes, such as when sales teams are reorganized, when the Product Libraries Group combines or deactivates SAP materials, or when suppliers are onboarded/offboarded•Create Winshuttle scripts, as necessary, such as an order import script when a multi-day ordering application outage meant the sales teams could not place orders.•Lead bi-annual SKU rationalization efforts, working with VPs and Business Managers, by extracting data from SAP and HANA/Webi to create detailed reporting and recommendations on what products to deactivate, resulting in less aged inventory and streamlined portfolio•Primary Super User for Data Governance initiatives including standardization of fields across the locations, such as the usage of purchase and sales holds, customer and product inactivations, and Business Manager identification•Work with the Data Governance team to create rules for the Information Steward tool to identify incorrectly set-up products and customers to curtail issues preventing orders from processing correctly•Extract data from SAP using SQVI to identify and correct data anomalies•Train new team members on customer/product setup and diagnosing orders from mobile ordering application or SAP•Create detailed documentation of Analytics team processes and various SAP processes to guide team members•Provide direction and support for our quarterly Master Data reviews, assisting in data cleansing and standardization of products and customers•Create and distribute monthly sales reports to more than 80 industry suppliers•Develop ad-hoc reports combining multiple data sources to meet business requirements•Troubleshoot and diagnose SAP data issues that impact business functions such as sales, purchasing, order management, and warehouse•Create high-level overview of business flow to help departments understand how data decisions impact operations Show less • Lead contact for all IT needs for the Pennsylvania offices• Led local Mobility migration to Liquid Analytics sales tool iPad app for sales force automation in Pennsylvania• Analyzed SAP data and processes to troubleshoot discrepancies and process failures• Led the Building Renovation and Expansion Project, which included audio visual improvement and network expansion to a new office space• Led Office 365 migration for Pennsylvania operations• Led Mitel phone migration for two locationsProjects and Accomplishments:• Created Excel reporting using various data sources to identify aged inventory that was improperly flagged as blocked for sale. This identified a process failure that resulted in $50k in unsaleable inventory. The reporting highlighted a need for more frequent reviews of the aged inventory products to ensure that all inventory is appropriately available for sale.• Managed 15 C2C Archive One servers for email archiving, compliance and e-discovery needs for the corporate legal department. Ran monthly email purges to ensure that users stayed in compliance with record retention and destruction policies• Managed all circuit upgrade projects to migrate from T1s to fiber• Deployed Outlook Anywhere (RPC over HTTP) to enable remote associates to access their email without the use of VPN to reduce VPN licensing and improve security and ease of use. Documented process for other business units• Implemented Windows Deployment Services to automate the deployment of new clients, saving on licensing costs of using alternative imaging solutions• Managed Sales Force Automation portion of an SAP migration• Deployed Windows Server 2008 R2 server for Windows Software Update Service (WSUS) to patch Windows servers and workstations• Managed a team to identify key security policy weaknesses across the organization, such as password policy management Show less • Maintain and support network, server, applications, end-user, process and procedural documentation• Support Sales Force Automation (SFA) server and troubleshoot process from order submission via Inventiv’s Pocket Advantage through import into SAP• Perform basic SQL Server administrative and troubleshooting tasks, e.g. maintain SQL backups of databases and transaction logs and general database maintenance• Manage ten Windows 2003/2008 servers, including software updates, user, group and resource management• Budget and purchase all hardware, including desktops, laptops, printers and serversProjects and Accomplishments:• Manage a division of the company’s Verizon Wireless National Account, including approximately 150 broadband wireless cards• Deployed Windows 7 and Office 2007 to all computers• Analyzed new Verizon Wireless data plans and migrated all broadband wireless cards to new plans once eligible for discounts, saving approximately $24,000 a year• Deployed a new Exchange 2003 server and migrated over business unit• Deployed Microsoft Windows Terminal Services for remote users to access OLAP database and Solomon IV• Coordinated a physical move of office computers, equipment and servers• Developed data backup strategy and deployed an LTO-4 tape library solution to allow for more storage capacity Show less

  • Sales Analyst (formerly Senior Data Analyst)

    Jun 2015 - now

  • SAP User and Security Administrator

    Oct 2014 - Jun 2015

  • Systems Analyst

    Feb 2010 - Jun 2015

  • Support Analyst

    Jan 2002 - Feb 2010