
Rahul .
Trainee

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About me
Senior System Administrator at Innovation Technology By Design
Education

Kendriya Vidyalaya
2002 - 2014Matriculation
Northern India Engineering College, New Delhi
2014 - 2018Bachelor of Technology - BTech Mechanical and Automation Engineering
Experience

Delhi Metro Rail Corporation Ltd
Jun 2017 - Jul 2017Trainee.webp)
Advantage Club (formerly, Work Advantage)
Aug 2018 - Mar 2019Customer Service ExecutiveResolving product or service problems by clarifying thecustomer’s complaint, expediting correction, oradjustment.Interacting with customers face to face in events for ademo of the mobile application and attracting potentialcustomers by answering product and service questions. Hiring candidates for different roles and seniority level forthe company. Coordinating with Brand POCs for resolution andreconciliation issues. Maintaining customer records by updating accountinformation. Show less

Vaco Binary Semantics LLP
Jul 2019 - Dec 2020Associate Analyst
UnitedLex
Dec 2020 - Apr 2022AnalystIdentifying and troubleshooting desktop and virtual desktop technical issues. Fixing any performance issues in user's system. Providing users with detailed responses to help solve their technical problems.Documenting all IT related activities via ServiceNow tool. Ticket assignment based on the nature of IT activity. Managing admin related tasks on Active Directory, VMware, Desktop Central, Exchange and Admin centre.

Sopra Steria
May 2022 - Nov 2022Engineer - Infrastructure Management
Innovation Technology By Design
Nov 2022 - nowSenior System Administrator
Licenses & Certifications

Microsoft Certified: Azure Fundamentals
MicrosoftMay 2025
Microsoft Certified: Azure Administrator Associate
MicrosoftMay 2025- View certificate

Introduction to Programming Using Java (Certificate Of Completion)
Coding Ninjas IndiaNov 2019 
Summer training
Delhi Metro Rail Corporation LtdJun 2017- View certificate

Introduction to Programming Using Java (Certificate Of Excellence)
Coding Ninjas IndiaNov 2019
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