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Rahul .

Rahul .

Trainee

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location of Rahul .Noida, Uttar Pradesh, India

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  • Timeline

  • About me

    Senior System Administrator at Innovation Technology By Design

  • Education

    • Kendriya Vidyalaya

      2002 - 2014
      Matriculation

    • Northern India Engineering College, New Delhi

      2014 - 2018
      Bachelor of Technology - BTech Mechanical and Automation Engineering

  • Experience

    • Delhi Metro Rail Corporation Ltd

      Jun 2017 - Jul 2017
      Trainee

    • Advantage Club (formerly, Work Advantage)

      Aug 2018 - Mar 2019
      Customer Service Executive

      Resolving product or service problems by clarifying thecustomer’s complaint, expediting correction, oradjustment.Interacting with customers face to face in events for ademo of the mobile application and attracting potentialcustomers by answering product and service questions. Hiring candidates for different roles and seniority level forthe company. Coordinating with Brand POCs for resolution andreconciliation issues. Maintaining customer records by updating accountinformation. Show less

    • Vaco Binary Semantics LLP

      Jul 2019 - Dec 2020
      Associate Analyst

    • UnitedLex

      Dec 2020 - Apr 2022
      Analyst

      Identifying and troubleshooting desktop and virtual desktop technical issues. Fixing any performance issues in user's system. Providing users with detailed responses to help solve their technical problems.Documenting all IT related activities via ServiceNow tool. Ticket assignment based on the nature of IT activity. Managing admin related tasks on Active Directory, VMware, Desktop Central, Exchange and Admin centre.

    • Sopra Steria

      May 2022 - Nov 2022
      Engineer - Infrastructure Management

    • Innovation Technology By Design

      Nov 2022 - now
      Senior System Administrator

  • Licenses & Certifications

    • Microsoft Certified: Azure Fundamentals

      Microsoft
      May 2025

    • Microsoft Certified: Azure Administrator Associate

      Microsoft
      May 2025

    • Introduction to Programming Using Java (Certificate Of Completion)

      Coding Ninjas India
      Nov 2019
      View certificate certificate

    • Summer training

      Delhi Metro Rail Corporation Ltd
      Jun 2017

    • Introduction to Programming Using Java (Certificate Of Excellence)

      Coding Ninjas India
      Nov 2019
      View certificate certificate