Lauren Cook

Lauren Cook

location of Lauren CookUnited Kingdom

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  • Timeline

  • About me

    Technical Delivery Controller at Nasstar

  • Education

    • Harlington Sixth Form

      2014 - 2016
      A Levels Media Studies, Geography, Psychology C
    • Harlington Upper School

      2012 - 2014
      GCSE 10 grade A-Cs including Maths and English
  • Experience

    • Co-op

      Jun 2014 - Oct 2019
      • Team Leader

        Jul 2017 - Oct 2019
      • Customer Team Member

        Jun 2014 - Jul 2017
    • KCOM

      Oct 2019 - Aug 2021

      Job role included carrying out BAU changes for the company’s technical services operations customer base. Using technologies such as Cisco Unified comms suite, Cisco UCCE, Verint, Exony. A dedicated trainee engineer to a key customer account. Handling a variety of BAU UCC requests on a daily basis.Meet strict SLA deadlines on all requests whilst maintaining customer satisfaction and ensuring all requests are completed accurately to meet individual needs of each customer request.

      • Change Controller

        Jun 2021 - Aug 2021
      • Trainee Change Engineer

        Oct 2019 - Jun 2021
    • Nasstar

      Aug 2021 - now
      Technical Delivery Engineering Controller

      Coordinate workload for two teams of engineers TDE and TDA totalling 18 engineers.Having ownership of all teams processes updating and creating new process documents where necessary and ensuring the relevant parties are made aware of any of these changes.Handling and coordination of customer requests raised via the customer portal, email and telephone, ensuring all requests have been risk assessed and allinformation required for implementation has been provided before allocation.Liaising with Project managers and coordinators to ensure all upcoming projects are allocated correct resource, and the teams workload can be managed and absorbed whilst meeting realistic time frames for completion of projects. Show less

  • Licenses & Certifications

    • ITIL4 Foundation Level

      QA Ltd
      Mar 2021