Lauren Cook

Experience

• 

  Co-op

  Jun 2014 - Oct 2019

  • Team Leader

    Jul 2017 - Oct 2019

  • Customer Team Member

    Jun 2014 - Jul 2017
• 

  KCOM

  Oct 2019 - Aug 2021

  Job role included carrying out BAU changes for the company’s technical services operations customer base. Using technologies such as Cisco Unified comms suite, Cisco UCCE, Verint, Exony. A dedicated trainee engineer to a key customer account. Handling a variety of BAU UCC requests on a daily basis.Meet strict SLA deadlines on all requests whilst maintaining customer satisfaction and ensuring all requests are completed accurately to meet individual needs of each customer request.

  • Change Controller

    Jun 2021 - Aug 2021

  • Trainee Change Engineer

    Oct 2019 - Jun 2021
• 

  Nasstar

  Aug 2021 - now

  Technical Delivery Engineering Controller

  Coordinate workload for two teams of engineers TDE and TDA totalling 18 engineers.Having ownership of all teams processes updating and creating new process documents where necessary and ensuring the relevant parties are made aware of any of these changes.Handling and coordination of customer requests raised via the customer portal, email and telephone, ensuring all requests have been risk assessed and allinformation required for implementation has been provided before allocation.Liaising with Project managers and coordinators to ensure all upcoming projects are allocated correct resource, and the teams workload can be managed and absorbed whilst meeting realistic time frames for completion of projects. Show less