
Boris Ljubicic
Computer Repair Technician

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About me
Strategic Business Growth | Project & Change Management | Solution Selling
Education

High School of Civil Engineering and Geodesy
2013 - 2015High School Diploma Civil Engineering
Secondary Urban Technical School
2009 - 2013Civil Engineering
Moscow State University
2016 - 2020Bachelor's degree Computer science and computer engineering
Experience

Laptop Expert Beograd
Nov 2014 - Jan 2015Computer Repair Technician⪧Handled computer repair, involving disassembly and assembly, parts change, software rehaul, data recovery, re-balling chips and others. ⪧Accepted repair orders as well as assisted clients at a requested location.

Multiple Companies
Sept 2015 - Aug 2016English Language Teacher⪧Preparing and conducting English lessons for students aged 6-40 in groups of up to 12 and individually. Constant communication with younger students' parents.◽Some of the courses that I have taught were:▹Conversation clubs▹English for travel▹Intensive English courses ▹General English courses ▹Course preparation for FCE, CAE, IELTS, KET and PET. ◽Additional tasks included:▹Conducting methodological training sessions concerning writing and reading skill development. ▹Summer English camp for children 6-14 years old (learning through games in English, indoor and outdoor classrooms).▹Development of entrance and intermediate tests for students, conducting tests and interviews of new students.◽Special Methodologies:▹Creating and maintaining an atmosphere for conducting classes using the "immersion" method and continuous use of English by all participants in the process.▹Teaching English using a two-hemisphere approach to children aged 7-15 in groups and individually.◽Personal projects:▹I taught the block of exact sciences (biology, physics, chemistry and mathematics) in English based on the British Key Stage program for children aged 7-12 in groups of up to 13. Show less

Links
Sept 2016 - Jun 2019Event organizer / English for specific purposes / Teacher⪧As an Event Organizer and Coordinator, I was a part of the team tasked with attracting new clients through events, events were coordinated using Agile-like methodologies. Events such as New Year, Easter, and Halloween, to name a few, included planning the lessons, ordering materials specific to the event, marketing before and after the event and outsourcing additional staff. Our events drove a 30% year-to-year increase in clientele.⪧Coordinated the development of soft skills (business communication) for ITER Organization Moscow (B2B). By analyzing their day-to-day correspondence, I was tasked to create and tailor-specific mind maps, charts and quick response sheets, as well as teaching particular grammar areas to their needs. As reported by the participants of the six-months long course, their response time in day-to-day correspondence was cut in half, increasing their productivity.⪧Preparing students of different ages for relocation to English-speaking countries such as Ireland, the USA and Sweden, and conducting English lessons for students aged 5-40 in groups and individually. Selection and creation of separate individual learning plans and language learning methods for the study in the country chosen by the student. Show less

Diplomat
Sept 2019 - Aug 2022Sales, Project and Change ManagementInitially starting in Sales, I have progressively transitioned into a role focused on Project and Change Management, driving significant business growth across the RU and EU regions. In this capacity, I manage B2B sales projects and spearhead change initiatives, developing and implementing comprehensive strategies to optimize sales and execute projects. Leveraging an Agile hybrid model, I ensure flexibility and responsiveness, overseeing change management processes to facilitate smooth transitions and align stakeholders effectively. My role centers on enhancing team performance through strategic project leadership and meticulous sales management, ensuring that every initiative contributes to our overall success and growth. Show less

Total Materia
Nov 2022 - Nov 2024Currently involved in:Webinar 2.0 Project and Change ManagementSales Development and Territory ManagementEU, UK, Nordics, Australia and South Africa Marketing ManagementCustomer retention and communicationCustomer technical support Passionate about strategically expanding our customer base and elevating internal operations. Leveraging Solution Selling methodology, I bring innovative solutions that fuel company growth and enhance customer support. Committed to building lasting relationships and collaboratively driving results. Joining Total Materia, I contribute to a thriving ecosystem where solutions are catalysts for success. Let's connect and explore ways to propel business forward together.
Territory Development and Project Management | Operational Efficiency & Process Improvement
Jan 2024 - Nov 2024Sales Business Development Manager | Solution Selling, B2B Growth & CRM
Nov 2022 - Nov 2024

Freelance
Nov 2024 - nowProject Manager | Agile, Change Management & Process Optimization (Open to work)• Leading cross-functional projects focused on business transformation and process optimization.• Collaborating with global clients in engineering, manufacturing, and automotive sectors.• Driving change management initiatives, aligning teams with evolving business objectives.• Implementing Agile and SCRUM methodologies to enhance workflow efficiency and stakeholder engagement.• Supporting territory development and market expansion across Europe and other regions.
Licenses & Certifications
- View certificate

Project Management for Beginners
Udemy: Online CoursesAug 2022 - View certificate

Solution Sales
LinkedInApr 2023 - View certificate

Selling into Companies
LinkedInMar 2023 - View certificate

Key Account Management
LinkedInJun 2023 - View certificate

Project Initiation: Starting a Successful Project
CourseraSept 2022 
English Teaching Certificate
Intesol Worldwide Ltd- View certificate

Sales Negotiation
LinkedInJun 2023 - View certificate

Foundations of Project Management
CourseraSept 2022 
IELTS for Teachers
Intesol Worldwide Ltd
Languages
- enEnglish
- seSerbian
- ruRussian
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