Experience

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  Bridging technologies

  Sept 2020 - Sept 2021

  Business development representative

  - Proficient in various platforms including Shopify, WooCommerce, Magento, Laravel, and WordPress.- Experienced in developing Business Requirement Documents(BRD), Functional Requirement Documents(FRD), and Scope of Work documents.- Excelled as a PHP lead generator, demonstrating expertise in platforms like Upwork and Guru for project acquisition and management.- Effectively manage relationships both externally and internally, while implementing comprehensive sales and product plans to foster growth in key relationships.- Skillfully handle campaign management in collaboration with internal and external stakeholders. Show less

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  Cedcoss technologies

  Oct 2021 - Apr 2023

  Technical support specialist

  - Conduct regular customer follow-ups, providing recommendations and action plans to ensure their satisfaction and issue resolution.- Proficient in Salesforce GS Lightning, enabling real-time tracking of service requests and client issue resolution. Expertise includes permission sets, communication templates, security access, single sign-on (SSO), and implementing security controls to safeguard protected data access.- Proficient in Microsoft Excel, PowerPoint, and Word for data analysis, presentations, and document processing.- Develop a comprehensive understanding of the assigned market and competitor landscape to leverage insights for the benefit of clients. Show less

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  Concentrix

  May 2023 - now

  Technical support specialist

  - Provide resolution to customer inquiries via chat, telephone, email, or Zoom sessions, ensuring prompt and effective support.- Conduct regular follow-ups with customers, offering recommendations, updates, and action plans to ensure their satisfaction.- Act as a mentor by utilizing internal technical resources such as peer knowledge, community forums, and other tools to deliver optimal solutions to customer issues.- Manage issues concerning the My WS1 portal, including enhancement requests and monitoring JIRA product bug reports.- Demonstrate expertise in Salesforce (SFDC) Configuration & Customization, including user management, role and profile configuration, permission sets, communication templates, security access, single sign-on (SSO), and implementing security controls to safeguard protected data access. Show less