Xavier Paye

Experience

• 

  BNP Paribas Fortis

  Feb 2002 - Jan 2004

  Provisioning Specialist

  Control the legal existence of companies (Belgian or foreign) / ASBL / de facto association ; verify the powers of representation ; proceed with ad hoc controls related to money laundering ; control solvability of authorized representatives

• 

  Mobistar

  Feb 2004 - Oct 2014

  Improve customer experience (Net Promoter Score) through appropriate transversal animations, continuous improvement of Work Instructions, recurrent review of knowledge base and participation to any project related to my expertise. Ensure continuous improvement of internal processes ; actively contribute to ISO and SOX audits ; ensure daily follow-up of internal SOX controls ; proceed with root causes analysis and implementation of corrective actions Check provisioning activities quality and efficiency by proceeding with root causes analysis and proposing corrective actions Execution of day-to-day provisioning activities related to Corporate customers

  • Service Catalogue Expert

    Mar 2013 - Oct 2014

  • Process Facilitator

    Jul 2010 - Feb 2013

  • Quality Expert

    Dec 2007 - Jun 2010

  • Provisioning Expert

    Feb 2004 - Nov 2007
• 

  Orange Belgium

  Nov 2014 - now

  - (Re)engineering of Corporate dataset (migration to GCP, quality & performance improvement) - Improvement of Corporate dashboard (migration to Power BI - native visuals, HTML, SVG) Ensure Fulfillment service efficiency by :- Keeping involved service catalog up-to-date in parallel with Service Design & Service Transition- Adapting / re-engineering / monitoring related SLA / SLO- Ensuring day-to-day follow-up of Service Operation (especially in terms of Problem Mgt & Continuous Improvement)- Centralizing & sharing Service Knowledge as well for internal as external stakeholders Manage end-to-end reporting related projects and assist as well in design as in implementation : identify, challenge, anticipate and describe reporting needs ; Define specifications, feasibility, constraints, risks and planning ; Design, develop and implement business reports by using the appropriate state of the art tools

  • Data and Visualization Expert

    Jan 2023 - now

  • Technical Service Manager

    Jan 2021 - now

  • Reporting Project Leader

    Nov 2014 - Jan 2021