Robinson Castillo

Experience

• 

  UPS

  Jan 1997 - now

  Operate, maintain and perform routine repairs on information technology equipment and software consisting of MS Office 2003; MS Office 2010;Windows 2000; Windows XP; Windows 7, Windows Server 2003, MS SQL, MYSQL, C++ and Visual Basic.Troubleshoot Analyze, and resolve system hardware, software, and networking issues. i.e. LAN & WAN connectivity, VPNTest and repair electronic equipment Planning and evaluating new systems and equipmentSupport and maintain organizational file sharing services, E-mail, and directory services.Perform all related installation and support activities for new branch and/or onsite office openings (i.e. Cabling, computer installations, training, etc).Perform system backups and complete and Daily/Weekly/periodic maintenance procedures for systems, servers, and networking equipment Maintain a broad knowledge of current and emerging state-of-the-art computer/network systems technologies and products Network Peripherals (Switches, hubs, routers)Network printing, printer maintenanceAudio/Video equipment setup Microsoft Active DirectoryCommunicate effectively, both verbally and in writingResponsible for migrating and training users on different Windows platforms (Windows NT, 2000, XP and Windows 7)Maintain and troubleshoot wireless devicesTroubleshoot network devices (Cisco and HP switches) Show less

  • Information Technology Support Supervisor

    Mar 2022 - now

  • DESKTOP SUPPORT PROFESSIONAL

    Jul 2001 - Sept 2022

  • Air Delivery Driver

    Jan 2001 - Jul 2001

  • Air Delivery Driver

    Jan 2000 - Jan 2001

  • Package Handler

    Jan 1997 - Jan 2000
• 

  UPS-Shrewsbury MA

  Jan 2001 - Sept 2022

  Tech I-Sr. Technician

  Assessment and implementation of IT services