Diana Sameh

Experience

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  Alternative Education courses

  Mar 2014 - Dec 2015

  Customer Service Representative

   deal directly with customers either by telephone, Mail or face to face respond promptly to customer inquiries handle and resolve customer complaints obtain and evaluate all relevant information to handle product and service inquiries organize workflow to meet customer timeframes direct requests and unresolved issues to the designated resource manage customers' accounts keep records of customer interactions and transactions record details of inquiries, comments and complaints communicate and coordinate with internal departments prepare and distribute customer activity reports Show less

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  Mobinil Contact Services

  May 2016 - Dec 2017

  Call Center Representative

  • Answering the calling from all countries for any inquiry• Action all calls are made within the service level agreement• Making requests to the customers and give them all troubleshooting for any issue if it can solve from the phone• Identify and assess customers’ needs to achieve satisfaction• Build sustainable relationships and trust with customer accounts through open and interactive communication• Provide accurate, valid and complete information by using the right methods/tools• Meet personal/customer service team sales targets and call handling quotas• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents• Follow communication procedures, guidelines and policies Show less

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  Noon

  Jan 2018 - Oct 2019

  Call Center Agent
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  Emirates NBD

  Jan 2021 - now

  Retail Credit Analyst