Paul Andrews

Experience

• 

  Playtron LTD

  Jan 2005 - Nov 2005

  Junior Webmaster (Contract)
• 

  Champion Timber

  Feb 2006 - May 2006

  Support Officer (Contract)
• 

  GfK

  Jul 2006 - Dec 2006

  Support Analyst (Contract)
• 

  Haymarket Publishing

  Jan 2007 - Feb 2012

  Senior Technical Support Analyst

  • Provided 2nd & 3rd line support for PC & Mac terminals, laptops and bespoke software packages on both platforms. • Built machines to user group specification. • Deployed software VIA LANDesk. • Set up and manage good availability of Colourworx printers • Provided support to users on Citrix, Microsoft Office and handheld devices such as Blackberry’s & Windows mobiles. • Other general tasks included call logging, creating and setting up email accounts, active directory accounts, adding to the company domain Show less

• 

  Immediate Media Company Ltd

  Mar 2012 - Nov 2019

  Desktop Infrastructure Manager

  • Created the task sequence used to deploy Windows10 and the now depreciated Windows 7• Created the group policies from scratch for Windows 10• Created several collection queries in SCCM to help identify hardware & users• Liaised with key stakeholders to create, test and efficiently deploy specialist images across all company departments in five locations• Packaged over 150 applications ready for deployment in the software center using scripts and Orca• Coordinated the successful move from Windows 7 to Windows 10, and from Office 201O x64 to Office365 x86• Managed the move from roaming profiles stored on local servers to using OneDrive for Business• Moved any acquired companies onto our hardware and software, visiting the sites beforehand to talk to key stakeholders to ensure all requirements were met• Respond to tickets for a user base of over 1500, both in house and remote• Prioritized the other desktop analyst's workload• Meticulously ensured the Windows estate had each security patch applied (after testing) using System Center• Deployed Windows 1O feature updates using SCCM to workstations using an update tool, giving the users the flexibility to choose when to apply the update• Other general tasks include creating and running SQL reports in SCCM, and investigating new opportunities within the team Show less

• 

  Merlin Entertainments

  Nov 2019 - Oct 2023

  • Supported users in both the UK and Europe, with a user base of over 5,000• Managed incident and request queues for Europe using ServiceNow• Created documentation to help the Service Desk improve their first response closure rate• Regularly traveled internationally to assist with on-site hardware and operational upgrades,including the replacement and configuration of Adyen tills and Dell hardware• Frequent evening and overnight work to resolve issues that could not be addressed duringregular business hours due to operational restrictions• Collaborated with other IT support teams and the IT Support Manager to enhance and develop IT services delivered to the business• Contributed to the implementation of admissions POS fiscalisation requirements in Germany• Developed PowerShell scripts utilised for creating baselines in Microsoft Endpoint Manager, ensuring the required services ran in compliance with standards Show less • Contributed to the successful global migration of over 11,000 machines and users to Windows 10 and OneDrive• Developed scripts to resolve BitLocker related issues• Provided support to users post migration• Led troubleshooting efforts for OS deployment task sequences, utilising log files• Participated in the deployment of the new VPN system and offered user support following its launch• Implemented a client health check for Configuration Manager clients to address potential issues• Packaged applications to enable users to install software post-migration via Software Center• Established Configuration Items and Baselines within SCCM to monitor the Bit Locker status ofmachines• Assisted in managing mobile devices using Intune• Revamped the migration task sequence for enhanced efficiency, incorporating scripts to directlydownload the latest BIOS drivers from the Dell website• Generated multiple queries and reports within SCCM Show less

  • EUC & Wintel Support

    Feb 2022 - Oct 2023

  • Lead Windows Migrations Engineer

    Nov 2019 - Feb 2022
• 

  Shared Technology Services

  Oct 2023 - now

  IT Consultant