Molly Akins

Experience

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  Curtis Van Davis Salon & Spa

  Apr 2011 - Jul 2012

  Receptionist

  Scheduling appointmentsCustomer service on site and over phoneAccounts receivable and financial record keepingProduct sales and inventory controlMaintaining a clean and welcoming atmosphere

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  Union University

  Aug 2012 - May 2013

  Assistant to Assistant Vice President for Undergraduate Admissions

  General office organization and record-keepingMaking phone calls to future/potential students of Union UniversityCreating brochures for future/potential students

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  Puptown Charlotte

  Apr 2014 - Jun 2016

  Administrative Services

  Customer service on site and over the phoneAccounts receivable and financial record keeping in MC Excel and Kennel Connections softwareBusiness file organization – electronic and paperEmployee training and developmentAssessing work performance of probationary employees for ownerCultivating and directing plans for physical and organizational improvements to the companyMaintaining an orderly, hygienic, and aesthetically pleasing facilityBooking appointments and reservationsHosting and coordinating company functions Show less

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  New South Finance LLC.

  Jun 2016 - Nov 2016

  Administrative Assistant

  Managing accounts receivable and financial record keeping in ParaData softwareVerifying client’s insurance and employment information Running credit checksVendor and customer interactionsDatabase maintenance Organizing office for efficiency Creating and maintaining active client files

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  Keller Williams Realty - Charlotte South Park

  Jan 2017 - Jun 2018

  Real Estate Broker
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  Ruff Housing

  May 2018 - Aug 2020

  Manager

  Maintaining quality service for clients by enforcing exemplary customer service and constantly finding new ways to improve client and employee relationshipsAnalyzing and resolving client issues by listening actively and procuring an appropriate plan of action to ensure client happiness and satisfaction Maintaining continuity, positivity, and productivity within departments through constant and clear communication with department heads and all other employeesAchieving staff results by communicating expectations clearly, monitoring employees, planning, and providing both constructive criticism as well as appreciation of excellent performance Employee coaching, counseling, and discipline Collecting client payments and creating client reservations in person, and via phone, email, or web portalDeveloping budgets and purchasing all necessary supplies for entire facility as well as maintaining monthly and annual budget spreadsheets/proper documentation Show less

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  East Carolina University

  Aug 2020 - now

  Student