Gokul Korgaonkar

Experience

• 

  SCADS Technologies

  Feb 2021 - May 2021

  Cyber Security Intern
• 

  Verificient Technologies

  Mar 2022 - now

  Desktop Support Engineer- IT Admin

  - Troubleshooting hardware and software issues.- Installing and maintaining hardware and computer peripherals.- Installing and upgrading operating systems and computer software.- Troubleshooting networking and connection issues.- Responding to client support requests.- Providing basic training in computer operation and management.- Be responsible for the ongoing maintenance and future planning needs of the company's desktop environment.- Monitor the performance of the company's desktop infrastructure and make suggestions for improving efficiency.- Manage Windows and Mac workstation setup for new employees.- Manage workstation upgrades and repair for existing employees.- Troubleshoot and manage service calls for printers & copiers locally and remotely.- Provide day to day help desk support for all employees.- Maintain Documents related to Asset Management.- Manage new employee hire and termination forms and procedures as related to I.T.- Install and support end user devices over the phone, remotely, and in-person.- Follow established processes, using Active Directory to reset user passwords, create/delete user accounts and assign account privileges.- Daily checks and performance monitoring to ensure system integrity, documenting and reporting alerts per established processes.- Provide end-user technical support, from hardware setups to account troubleshooting, in a courteous professional manner.- Installing, physically moving, changing/upgrading, and disposing of computer hardware and software products.- Maintaining virus protection, OS service packs, general operations, and providing back-up and disaster recovery.- CCTV Monitoring and Biometric Management. Show less